SITEC - AV/VTC Technician- Hurlburt Field

Peraton; Orlando (FL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking skilled AV/VTC Technicians to support critical operations for special forces. This role involves designing, installing, and maintaining advanced audio-visual and video teleconferencing systems, ensuring seamless communication for military operations. Candidates must possess strong problem-solving abilities, customer service skills, and in-depth knowledge of AV/VTC technologies. The position offers a unique opportunity to contribute to vital missions while working in a dynamic environment. Join a dedicated team and make a significant impact in supporting national security efforts.

Qualifications

• 9+ years of experience with a HS Diploma or equivalent.
• Expertise in AV/VTC systems and troubleshooting.
• DoD Top Secret clearance required.

Responsibilities

• Install, configure, and troubleshoot AV/VTC systems.
• Manage multiple VTC sessions and ensure seamless operations.
• Provide remote support for deployed VTC endpoints.

Skills

Problem-solving skills

Customer service skills

AV/VTC hardware knowledge

Crestron configuration

VTC scheduling expertise

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Master's Degree

Tools

Crestron Studio

VTC systems

AV equipment

Job description

Required qualifications:

• Min 9 years with HS Diploma, 7 years with AS/AA degree, 5 years with BS/BA, or 3 years with MS/MA
• A DoD Top Secret clearance w/ SCI eligibility is required
• At least three years of current experience designing, installing, and configuring integrated conference room A/V and VTC systems and experience in VTC endpoint maintenance.

Peraton requires Audio Visual/Video Teleconferencing (AV/VTC) Technicians to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. Positions are located at the SOCOM Headquarters at MacDill, AFB FL, and at the TSOC and Component locations in the United States and abroad.

This position is located at Hurlburt Field, FL.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

The AV/VTC Technician requires excellent problem-solving and customer service skills, as well as thorough knowledge of AV/VTC hardware, software and network connections. VTC schedulers must have expertise in scheduling VTC sessions in VTC bridges, hands-on experience with debugging the interoperation of VTC bridges and end points, as well as experience setting up, maintaining and troubleshooting AV equipment (displays, microphones, sound boards etc.). Must have the ability to configure, test and troubleshoot Crestron equipment. Proficient in Crestron Studio (the Crestron Application for fully customizable programming, GUI design, engraving, device set up and configuration). A thorough understanding of video distribution using digital media driven technologies (NVX). The Senior AV/VTC Technician shall manage and provide day-to-day support for desktop VTC units.

Primary Duties:

• Install, configure, test, debug, and decommission desktop systems.
• Recommend lifecycle upgrades for desktop VTCs; implement approved upgrades upon procurement.
• Install and configure flat-panel displays, room-based VTC endpoints, projectors, and A/V equipment.
• Proactively monitor MCU VTC sessions to ensure seamless operation for end users.
• Troubleshoot, analyze, and isolate root causes of issues arising during live VTC sessions.
• Schedule, coordinate, and manage multiple simultaneous VTC sessions, VTC bridges, and Session Border Controls.
• Plan, install, configure, operate, maintain, secure, manage, repair, and update VTC components, including software updates, account management, and conference scheduling.
• Recommend annual VTC system upgrades and implement approved enhancements acquired by the Government.
• Continuously monitor VTC services for early detection of incidents, outages, or performance issues.
• Provide remote support for deployed VTC endpoints.
• Some positions may require shift work or a non-standard schedule to support the USSOCOM mission.