AV Technician II

Socket.dev; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Chenega Enterprise Systems & Solutions, LLC is seeking an AV Technician II to deliver in-room AV event support, including projection, audio, video, videoconferencing, and streaming for CDC events at 1600 Clifton Rd, Atlanta, GA.

You will use ServiceNow and IFMS to manage requests and schedules, train customers, and coordinate with IT staff and vendors to ensure reliable AV services during meetings.

Qualifications

• Clear communication and strong interpersonal skills.
• Excellent organization and time-management abilities.
• Attention to detail in dynamic, fast-paced environments.
• Ability to work independently and in a team.

Responsibilities

• Provide in-room AV event support: data projection, audio, video, videoconferencing, and web streaming.
• Use ServiceNow to track and close AV requests per SLA.
• Monitor daily AV support schedules with IFMS and coordinate with stakeholders.
• Triagize and escalate AV issues with third-party vendors when needed.
• Train customers in the use of media presentation and AV systems.
• Set up conference rooms and manage equipment during events.
• Coordinate with CDC IT Service Desk and vendors to resolve failures.
• Maintain conference room AV infrastructure levels and report issues to leadership.
• Schedule Pre-Conference planning meetings with customers.
• Support AV Engineers during servicing and on-site operations.
• Maintain digital signage connectivity across conference rooms.
• Perform other duties as assigned.

Skills

Communication

Interpersonal skills

Organization & time management

Attention to detail

Adaptability

Teamwork / independence

Tools

MS Teams

Zoom

Job description

Overview

Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Enterprise Systems & Solutions, LLC, a Chenega Professional Services’ company, is looking for an AV Technician II to provide AV event support which includes data projection, audio amplification, video/audio recording, videoconferencing, web streaming, and other emerging presentation technologies as adopted by the CDC. AV Technician II will provide assistance to Meeting Management Technology (MMT) Services and support their mission to enhance organizational effectiveness by linking all Coordinating Centers and Offices and CDC/ATSDR sites with each other, and with various other Federal agencies and public health partners through the development of high quality, reliable, audio, web and video conferencing services as well as local in room conference audio visual support.

Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employees’ knowledge, critical thinking, and innovative solutions for our clients.

Work location:1600 Clifton Rd, Atlanta, Georgia

Responsibilities

• Provide successful in room AV event support which includes data projection, audio amplification, video/audio production, videoconferencing, web streaming, audio/web conferencing and other emerging presentation technologies as adopted by the CDC
• Utilize ServiceNow ticketing system to receive, track, create and close audio-visual requests in accordance with the established SLA.
• Utilize IFMS to monitor daily audio-visual support schedules and ad hoc requests.
• Triage and elevate AV service resolution with other third-party vendors and conference support staff.
• Provide training to customers in the use of media presentation and AV systems.
• Provide conference room set-up.
• Monitor conference room equipment while in use by customers and troubleshoot and correct any problems during an event as required.
• Coordinate with CDC IT ServiceDesk staff and other third-party vendors to resolve equipment failures and connection issues.
• Maintain standard conference room AV infrastructure levels and notify MMT leadership when issues arise.
• Schedule and complete Pre-Conference planning meetings with customers to confirm scope of the event.
• Be present when AV Engineers are servicing AV systems and conference rooms.
• Maintain digital signage system connectivity at all conference room locations.
• Other duties as assigned

Qualifications

• The ability to communicate clearly
• Strong interpersonal skills and the ability to communicate effectively with all levels of staff
• Ability to organize, multi-task, and manage time appropriately
• Excellent attention to detail
• Comfortable with complex and frequently changing requirements and processes
• Ability to work in a busy environment with frequent distractions and interruptions
• Capable of working independently and as part of a team
• MS Teams and Zoom