AV Engineer

shi; New Jersey; On-site; USD 55,000 - 90,000; Full time

Job summary

SHI International Corp. is seeking an AV Engineer to provide frontline support for our audio visual environments, including conference rooms, collaboration spaces, and EBC events.

You will troubleshoot AV issues, perform preventive maintenance, support meetings and events, and ensure a high-quality user experience for employees, customers, and executives. As the first point of contact for AV incidents, you will escalate complex problems to senior technicians or vendors when needed and coordinate

Qualifications

• Frontline AV support experience preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and interpersonal skills.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide first-level break/fix support for conference room technology.
• Troubleshoot audio, video, display, camera, microphone, and connectivity issues.
• Support Microsoft Teams, Cisco Webex, Zoom, and other collaboration platforms.
• Ensure conference rooms are operational and meeting-ready.
• Respond to service requests within established SLAs.

Skills

Technical Troubleshooting

Teamwork

Organization

Flexibility

Multi-Tasking

Willingness to Learn

Communication

Professionalism

Analytical Thinking

Tools

Microsoft Teams

Cisco Webex

Zoom

Job description

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The AV Engineer provides frontline support for SHI's audio visual environments, including conference rooms, collaboration spaces, Executive Briefing Center (EBC) events, and workplace technology services. This role is responsible for troubleshooting AV issues, performing preventive maintenance, supporting meetings and events, and ensuring a high-quality user experience for employees, customers, and executive stakeholders.

The AV Engineer serves as the first point of contact for AV-related incidents and service requests while escalating complex issues to senior team members, engineers, or vendors as needed.

Role Description

Conference Room & Collaboration Support

• Provide first-level break/fix support for conference room technology.
• Troubleshoot audio, video, display, camera, microphone, and connectivity issues.
• Support Microsoft Teams, Cisco Webex, Zoom, and other collaboration platforms.
• Ensure conference rooms are operational, functional, and meeting-ready.
• Respond to service requests within established service level objectives.

Event & Executive Support

• Assist with Executive Briefing Center (EBC) meetings and corporate events.
• Set up, test, and operate AV equipment for presentations and meetings.
• Provide onsite technical support during meetings and events.
• Assist presenters with laptop connectivity, content sharing, and collaboration tools.
• Support event rehearsals and technical readiness checks as assigned.

AV Hardware & Maintenance

• Install, configure, and maintain AV equipment, including displays, microphones, cameras, speakers, control systems, and conferencing hardware.
• Perform preventive maintenance and routine inspections of AV systems.
• Replace faulty equipment or coordinate repair activities.
• Maintain equipment inventories and asset records.

Service Management

• Log, update, track, and resolve incidents through the Help Desk ticketing system.
• Document troubleshooting activities, resolutions, and recurring issues.
• Escalate unresolved issues to senior AV technicians, engineers, or third-party vendors.
• Assist with root cause analysis and service improvement initiatives.

Monitoring & Diagnostics

• Utilize monitoring and diagnostic tools to identify and troubleshoot potential AV issues.
• Perform routine system health checks and validation testing.
• Proactively address equipment alerts and performance concerns.

Customer Service

• Deliver exceptional customer service to employees, executives, clients, and event participants.
• Communicate technical information clearly and effectively to non-technical users.
• Ensure a professional, responsive, and positive support experience.

Behaviors and Competencies

• Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.
• Teamwork: Can lead a team effectively, facilitating cooperation, sharing information, and ensuring that all team members are able to contribute to their full potential.
• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Flexibility: Can proactively anticipate changes, adapt strategies, and contribute to innovative solutions.
• Multi-Tasking: Can proactively seek out challenges, initiate multiple projects, and contribute to innovative task management strategies.
• Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Professionalism: Can proactively seek out challenges, initiate projects, and contribute to a professional work environment.
• Analytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably.

Skill Level Requirements

• Strong troubleshooting and problem-solving capabilities.
• Excellent customer service and interpersonal skills.
• Effective verbal and written communication skills.
• Ability to communicate technical concepts to non-technical audiences.
• Basic understanding of a