AV Technician

MSM Technology; Town of Florida (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

MSM Technology is seeking an on-site AV/VTC support specialist to troubleshoot Cisco-based conferencing systems and Microsoft Teams, providing setup, maintenance, and break-fix across multiple VTC rooms.

You will manage equipment inventories, perform preventive maintenance, and support SIPR and NIPR networks, with a focus on rapid issue resolution and quality customer service.

Qualifications

• 2+ years audio/visual experience desired.
• Complete knowledge of Microsoft Teams functionality and related hardware.
• Security+ CE Certification (IAT Level II) required.
• Secret Security Clearance required.
• Excellent customer service and communication skills.

Responsibilities

• On-site direct AV/VTC support for Cisco and Teams systems.
• Setup, scheduling, troubleshooting, maintenance, and replacement of equipment across multiple rooms.
• Handle in-call VTC support and basic training on equipment.
• Maintain drivers and firmware for Cisco VTC and Windows-based systems.
• Create and resolve break-fix tickets; support SIPR and NIPR networks.

Skills

VTC support

Cisco systems

Microsoft Teams

Customer service

Windows OS

Education

Security+ CE Certification (IAT Level II)

Tools

Microsoft Office

Outlook

Excel

Job description

Description

Position Description and Job Duties:

• On-site direct AV/VTC support including troubleshooting issues for a variety of AV/VTC equipment including Cisco based conferencing systems and Microsoft Teams


• Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, and installation of replacement equipment, in-call VTC support, and training on VTC equipment.


• Troubleshooting and creatively working around rooms that are \"hard down”


• Troubleshooting and rapidly resolving technical issues to minimize downtime of conference rooms


• Configuration support will include building and maintaining drivers, updating existing firmware for preventative maintenance of Cisco VTC systems and Windows based systems


• Support for customer requests, VTC meetings and sessions across 10 different VTC rooms; equipment support Cisco and Windows based systems.


• Leveraging in-depth knowledge of the functionality of monitors, projectors videoconferencing systems and Windows based systems


• Managing site inventory and spares with use of database


• Managing/completing Quarterly Preventative Maintenance project and weekly status reports


• Creating / resolving break-fix tickets by monitoring client ticketing system


• Support shall extend across both NIPR and SIPR communication mediums.


• Support all Microsoft teams conferences on both SIPR and NIPR networks


• Support all Skype for business VTC conferencing. Skype for business support has the same operational requirements as Cisco and Polycom VTC’s.

Requirements

• Required - Secret Security Clearance


• Required - Security+ CE Certification (IAT Level II)


• 2+ years audio / visual experience desired


• Complete knowledge of intermediate level Microsoft Teams functionality, hardware peripheral device implementation and troubleshooting (Microphones and camera devices/drivers)


• Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.


• Excellent customer service and written / verbal communication skills.


• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows