AV Technician

Universities of Wisconsin; Sorensen (UT); On-site; USD 54,000 - 78,000; Full time

Job summary

UW-Stout Polytechnic seeks an AV Technician to support the digital learning environment and instructional media for classrooms, labs, and meeting spaces on campus in Menomonie, WI.

The role focuses on AV system troubleshooting, training faculty and staff, and planning AV/AI-enabled instructional technologies. This fixed-term, on-site position reports to Learning Technology Services and begins with the November 2026 start date.

Qualifications

• Associate’s degree or equivalent experience.
• Familiarity with emerging AV technology.
• Experience with presentation technology using control systems such as Crestron, Extron, and Q-SYS.
• Strong customer service skills.
• Ability to troubleshoot and solve problems.

Responsibilities

• Integrates, maintains, monitors, and troubleshoots AV, videoconferencing, and instructional technology systems.
• Provide technical skills to troubleshoot audio, video, and instructional media hardware.
• Provide AV solutions that support instructional activities and align with pedagogical goals.
• Maintains and operates technical systems and infrastructure.
• Consult with faculty, staff, and students to plan, design, and implement AV and AI-enabled instructional technologies.

Skills

Strong customer service

Troubleshooting

Communication skills

Emerging AV technology familiarity

Education

Associate’s degree or equivalent experience

Tools

Crestron

Extron

Q-SYS

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Position Title

AV Technician

Job Category

Academic Staff

Employment Type

Terminal (Fixed Term)

Job Profile

Technical Integration Engineer II

Job Duties

The University of Wisconsin-Stout Polytechnic (UW-Stout Polytechnic), Wisconsin’s Polytechnic University, is seeking applications for AV Technician. This position plays a key role in supporting the digital learning environment and instructional media needs of instructors and students at a Polytechnic University.

This position will provide support for instructional and classroom audio-visual (AV) technology including recommending solutions, troubleshooting, providing training and consultation services. The AV Technician assists with planning and designing AV technologies in all classrooms, labs, and meeting rooms. This position will also provide video support in learning environments. UW-Stout Polytechnic invites applicants who have strengths in communication, training, collaboration, and emerging AV technology strategy. This position reports directly to the Teaching, Learning and Technology Director.

At UW-Stout Polytechnic, we pride ourselves on innovation and service to our students, staff, and faculty. UW-Stout Polytechnic has offered the eStout laptop program for 20 years. We value strong leadership and a spirit of collaboration and customer service in working with this program.

This position requires work to be performed on location at the University of Wisconsin-Stout Polytechnic campus in Menomonie, Wisconsin.

Anticipated start date in November 2026.

Key Job Responsibilities

• Integrates, maintains, monitors, and troubleshoots moderately complex, routine, and varied services, systems, networks, applications, and instructional technology, including control systems and hardware for audio-visual (AV), videoconferencing, and distance education, following established processes and procedures.
• Provide technical skills to troubleshoot audio, video, media controlsystems,and instructional media hardware in the learning environment asrequired.
• Provide media and AV solutions that support instructional activities, ensure alignment with pedagogical goals and technology standards.
• Maintains and operates technical systems and infrastructure.
• Participate in campus projects and initiatives by representing instructional technology design, needs, and principles.
• Consult with faculty, staff, and students to plan, design, and implement AV and AI-enabled instructional technologies for classrooms and learning spaces.
• Consult with faculty, staff and students on audio, video, and visual design and production strategy.
• Provide training to instructors and staff on instructional technology applications, systems, media hardware and software, and best practices that support the digital learning environment.
• Participates in the evaluation of new vendor software releases and impact. Documents and communicates system enhancements and changes.
• Assists with the planning and coordination of system resources, upgrades, security, implementations, and integrations.
• Configures, maintains, upgrades, develops, and tests IT systems, infrastructure and services in alignment with industry best practices.
• Create and update instructional support documentation and materials including tutorials, user guides, and other web-based resources to facilitate technology adoption.
• Assist in the planning, development, and management of classroom media strategies, including scheduling, maintenance, lifecycle replacement, and resource allocation.
• Maintain inventory for replacement as well as upgrade AV and media equipment in learning spaces, ensuring compliance with university standards and readiness for instructional use.
• Contribute to the assessment and evaluation of instructional technology effectiveness, gathering feedback, and making recommendations for improvements.
• Partner with stakeholders to pilot the implementation of AI-enabled and emerging instructional technologies to improve reliability, accessibility, and learning outcomes.
• Familiarity with AI and its use in higher education technology software and hardware.
• Serves as a point of contact for internal and external stakeholders to identify needs, provide solutions, and communicate issue updates and resolutions.
• Assists with the planning and implementation of small to medium technical projects as needed.
• Perform related work as required to support the activities of Learning Technology Services (e.g., video support, AV and media classroom technology, Learning Glass, etc.)
• Participate in ongoing professional development to stay current with emerging trends in instructional technology to continuously enhance the university’s learning environment.
• This position will require the ability to move and carry equipment (up to 30 lbs.) and navigate environments when installing systems. This will require standing for periods of time. This work will include climbing ladders and the use of power tools.

Department

Learning Technology Services (LTS) is a unit with the Learning and Information Technology Department and serves as an instructional center focusing on teaching and learning for instructors of the University of Wisconsin-Stout Polytechnic community. Offering a range of services, LTS partners with faculty and staff to provide expertise, training and support to assist instructors with incorporating instructional technology into their teaching practice and creating technology-enhanced instructional materials.

Additional Information

Competitive salary commensurate with the qualifications and experience.

The salary range for this position at UW-Stout Polytechnic is $54,000 – $78,000. The Universities of Wisconsin provides an excellent benefits package, including participation in the Wisconsin State retirement plan, demonstrating our commitment to the diverse needs of our employees.

• Employee Benefits: https://www.wisconsin.edu/ohrwd/benefits/
• To calculate the estimated value of your total compensation, use the Health & Retirement Contributions Estimator | Employee Benefits (wisconsin.edu)

Required Qualifications

• Associate’s degree or equivalent experience.
• Familiarity with emerging AV technology.
• Experience with presentation technology using control systems such as Crestron, Extron, and Q-SYS.
• Strong customer service skills.
• Ability to troubleshoot and solve problems.

Preferred Qualifications

• Familiarity with distance education, audio/video conferencing systems.
• Experience working with the administration of video conferencing platforms such as Teams, Zoom.
• Experience training the use of classroom technology.
• Experience working with secure network enterprise systems.
• Understanding of instructional learning principles.
• Multimedia support experience, preferably with higher education.
• Experience supervising others.
• Demonstrated organizational skills with the ability to manage complex tasks and projects.
• Demonstrated exceptional oral, written, interpersonal communication skills.
• Familiarity with AI use in higher education technology.

Contact Information

For questions regarding this position or recruitment, please contact:

Search Chair: Jen Ekblad

Email: [e-mail]

Search Coordinator: Lori Bergeron Sweitzer

Email: [e-mail]

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.