AV Technician

University of Wisconsin-Stout; Menomonie (WI); On-site; USD 54,000 - 78,000; Full time

Job summary

University of Wisconsin-Stout seeks an AV Technician to support digital learning environments across classrooms, labs, and meeting rooms. The role includes recommending solutions, troubleshooting, and providing training on AV technology to instructors and staff.

Reporting to Learning Technology Services, the technician helps design AV systems, supports video resources, and contributes to AI-enabled instructional technologies while ensuring alignment with university standards.

Qualifications

• Associate’s degree or equivalent experience required.
• Familiarity with emerging AV technology required.
• Experience with presentation technology using control systems such as Crestron, Extron, and Q-SYS.
• Strong customer service skills and ability to troubleshoot problems.

Responsibilities

• Integrates, maintains, monitors, and troubleshoots AV, videoconferencing, and distance education systems in learning spaces.
• Provide training on instructional technology applications and media hardware.
• Collaborate with faculty and staff to plan and implement AV and AI-enabled instructional technologies.
• Assist in planning and coordinating system resources, upgrades, and integrations.
• Create and update instructional support documentation and materials.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Education

Associate’s degree or equivalent experience

Tools

Crestron

Extron

Q-SYS

Teams

Zoom

Job description

Current Employees: If you are currently employed at any ofthe Universities of Wisconsin, log in to Workday to apply throughthe internal application process.

Position Title

AV Technician

Job Category

Academic Staff

Employment Type

Terminal (Fixed Term)

Job Profile

Technical Integration Engineer II

Job Duties

The University of Wisconsin-Stout Polytechnic (UW-StoutPolytechnic), Wisconsin’s Polytechnic University, is seekingapplications for AV Technician. This position plays a key role insupporting the digital learning environment and instructional medianeeds of instructors and students at a PolytechnicUniversity. This position will provide support for instructional and classroomaudio-visual (AV) technology including recommending solutions,troubleshooting, providing training and consultation services. TheAV Technician assists with planning and designing AV technologiesin all classrooms, labs, and meeting rooms. This position will alsoprovide video support in learning environments. UW-StoutPolytechnic invites applicants who have strengths in communication,training, collaboration, and emerging AV technology strategy. Thisposition reports directly to the Teaching, Learning and TechnologyDirector. At UW-Stout Polytechnic, we pride ourselves on innovation andservice to our students, staff, and faculty. UW-Stout Polytechnichas offered the eStout laptop program for 20 years. We value strongleadership and a spirit of collaboration and customer service inworking with this program. This position requires work to be performed on location at theUniversity of Wisconsin-Stout Polytechnic campus in Menomonie,Wisconsin. Anticipated start date in November 2026.

Key Job Responsibilities

• Integrates, maintains, monitors, and troubleshoots moderatelycomplex, routine, and varied services, systems, networks,applications, and instructional technology, including controlsystems and hardware for audio-visual (AV), videoconferencing, anddistance education, following established processes andprocedures.
• Provide technical skills to troubleshoot audio, video, mediacontrolsystems,and instructional media hardware in the learningenvironment asrequired.
• Provide media and AV solutions that support instructionalactivities, ensure alignment with pedagogical goals and technologystandards.
• Maintains and operates technical systems andinfrastructure.
• Participate in campus projects and initiatives by representinginstructional technology design, needs, and principles.
• Consult with faculty, staff, and students to plan, design, andimplement AV and AI-enabled instructional technologies forclassrooms and learning spaces.
• Consult with faculty, staff and students on audio, video, andvisual design and production strategy.
• Provide training to instructors and staff on instructionaltechnology applications, systems, media hardware and software, andbest practices that support the digital learning environment.
• Participates in the evaluation of new vendor software releasesand impact. Documents and communicates system enhancements andchanges.
• Assists with the planning and coordination of system resources,upgrades, security, implementations, and integrations.
• Configures, maintains, upgrades, develops, and tests ITsystems, infrastructure and services in alignment with industrybest practices.
• Create and update instructional support documentation andmaterials including tutorials, user guides, and other web-basedresources to facilitate technology adoption.
• Assist in the planning, development, and management ofclassroom media strategies, including scheduling, maintenance,lifecycle replacement, and resource allocation.
• Maintain inventory for replacement as well as upgrade AV andmedia equipment in learning spaces, ensuring compliance withuniversity standards and readiness for instructional use.
• Contribute to the assessment and evaluation of instructionaltechnology effectiveness, gathering feedback, and makingrecommendations for improvements.
• Partner with stakeholders to pilot the implementation ofAI-enabled and emerging instructional technologies to improvereliability, accessibility, and learning outcomes.
• Familiarity with AI and its use in higher education technologysoftware and hardware.
• Serves as a point of contact for internal and externalstakeholders to identify needs, provide solutions, and communicateissue updates and resolutions.
• Assists with the planning and implementation of small to mediumtechnical projects as needed.
• Perform related work as required to support the activities ofLearning Technology Services (e.g., video support, AV and mediaclassroom technology, Learning Glass, etc.)
• Participate in ongoing professional development to stay currentwith emerging trends in instructional technology to continuouslyenhance the university’s learning environment.
• This position will require the ability to move and carryequipment (up to 30 lbs.) and navigate environments when installingsystems.This will require standing for periods of time. This workwill include climbing ladders and the use of power tools.

Department

Learning Technology Services (LTS) is a unit with the Learning andInformation Technology Department and serves as an instructionalcenter focusing on teaching and learning for instructors of theUniversity of Wisconsin-Stout Polytechnic community. Offering arange of services, LTS partners with faculty and staff to provideexpertise, training and support to assist instructors withincorporating instructional technology into their teaching practiceand creating technology-enhanced instructional materials.

Additional Information

Competitive salary commensurate with the qualifications andexperience. The salary range for this position at UW-Stout Polytechnic is$54,000 – $78,000. The Universities of Wisconsin provides anexcellent benefits package, including participation in theWisconsin State retirement plan, demonstrating our commitment to the diverse needs of our employees. This position works closely with faculty and staff across theinstitution. The ability to participate in on-site, campus-basedactivities is required. Sponsorship is not available for this position. A successfulapplicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment and maintain work authorization throughout the expected employment term. Employees must be authorized to work in the United States.

• Employee Benefits: https://www.wisconsin.edu/ohrwd/benefits/
• To calculate the estimated value of your total compensation, use the Health & Retirement Contributions Estimator | Employee Benefits (wisconsin.edu)

Required Qualifications

• Associate’s degree or equivalent experience.
• Familiarity with emerging AV technology.
• Experience with presentation technology using control systemssuch as Crestron, Extron, and Q-SYS.
• Strong customer service skills.
• Ability to troubleshoot and solve problems.

Preferred Qualifications

• Familiarity with distance education, audio/video conferencingsystems.
• Experience working with the administration of videoconferencing platforms such as Teams, Zoom.
• Experience training the use of classroom technology.
• Experience working with secure network enterprise systems.
• Understanding of instructional learning principles.
• Multimedia support experience, preferably with highereducation.
• Experience supervising others.
• Demonstrated organizational skills with the ability to managecomplex tasks and projects.
• Demonstrated exceptional oral, written, interpersonal communication skills.
• Familiarity with AI use in higher education technology.

Contact Information

For questions regarding this position or recruitment, please contact:

Search Chair: Jen Ekblad

Email: [e-mail]

If you need assistance with the online application process or if you submitted your application prior to uploading the required application materials, please contact:

Search Coordinator: Lori Bergeron Sweitzer

Email: [e-mail]

Guidelines to ensure consideration

• Applicants must complete all required fields and attach all required application materials.
• Within your cover letter address each of the Minimum/Required Qualifications specified for this position. For each required qualification, describe your relevant experience, using specific examples from your work history to illustrate how your experience satisfies the requirement.

It is the policy of UW-Stout Polytechnic to provide reasonable accommodation to qualified applicants with disabilities. If you need assistance, or accommodation in applying because of a disability, please contact us using the information below. Employment opportunities will not be denied because of the need to make reasonable accommodation for a qualified individual with disability.

The Universities of Wisconsin provides an excellent benefits package including participation in the Wisconsin State retirement plan, demonstrating our commitment to the diverse needs of our employees.

• Employee Benefits: https://www.wisconsin.edu/ohrwd/benefits/
• To calculate the estimated value of your total compensation, use the Health & Retirement Contributions Estimator | Employee Benefits (wisconsin.edu)

Employment is contingent upon the final candidate’s completing a criminal background check and being cleared to work by the HumanResources Office. Employment is also contingent upon the final candidate passing reference checks and an essential job function test, as applicable. The reference check process includes asking the final candidate’s professional references questions regarding employee misconduct, sexual violence, and sexual harassment. Reference checks must be conducted at a minimum with three professional references, at least one of which must be a prior supervisor. Final candidates with previous employment within the Universities of Wisconsin and State of WI agencies will be subject to additional reference checks.

In response to a public records request, the Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in their online application, except that the identity of the successful final candidate will be released. See Wis.Stat. sec. 19.36(7).

UW-Stout Polytechnic is committed to providing safety and security of all members of our community in accordance with the Clery Act. For campus safety information and crime statistics visit: https://www.uwstout.edu/life-stout/police-and-parking/clery-information

UW is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation,gender identity, national origin, age, pregnancy, disability,status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We arecommitted to building a workforce that represents a variety ofbackgrounds, perspectives, and skills, and encourage all qualifiedindividuals to apply.