AV Tech Support Analyst - New York City

Accenture PLC; New York (NY); On-site; USD 29,000 - 68,000; Full time

Job summary

Accenture is seeking an in-office AV/IT specialist in Manhattan to support high‑profile meetings and events in our Connected Innovation Center, delivering white‑glove service and seamless technology experiences.

You will manage AV and collaboration devices (Teams Rooms, display walls, VC rooms), lead technical aspects of executive meetings, pilot emerging tech with global teams, and create clear technical documentation.

Qualifications

• Minimum 1 year of experience supporting IT or AV industries.
• Experience with ITIL software such as ServiceNow or Jira.
• Familiar with enterprise collaboration platforms (MS Teams, Google Meet, Zoom, Webex).
• Hands-on Windows 10/11 and macOS support.
• Strong communication with non-technical stakeholders.

Responsibilities

• Provide white-glove service and support during meetings or events.
• Manage and maintain AV technologies such as a sound mixer with synchronized wireless microphone.
• Test operation and troubleshoot video conferencing devices and display walls.
• Devices include Teams Rooms, Cyviz Display Walls, Cisco VC rooms.
• Manage XR devices like Apple Vision Pro and Meta Quest.
• Lead technically during high-profile client meetings and leadership events.
• Collaborate with global teams to pilot emerging technologies for immersive experiences.
• Create and update technical documentation.

Skills

AV support

Video conferencing

Technical leadership

Documentation

XR devices

Windows/macOS support

Communication with stakeholders

Education

High School Diploma/GED

Tools

ServiceNow

Jira

Microsoft Teams

Zoom

Job description

We Are:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 778,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.
You Are:
The Infrastructure Shared Services group is the internal global IT organization for Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in-office video conference technology support. This role will be part of our Special Events, Leadership Enablement, and Client Technology team. The focus being supporting the high-profile meetings and events that take place in our Connected Innovation Center in New York. The specialization will be supporting AV and meeting collaboration technology.

• Providing white glove service and support to all Accenture employees and client guests that are participating in meetings or events in the office
• Managing and maintaining Audio Visual technologies such as a sound mixer with synchronized wireless microphone
• Testing operation, and troubleshooting video conferencing devices and display walls
• Such devices could include: Microsoft Teams Rooms, Cyviz Display Walls, Cisco VC rooms, etc.
• Managing and maintaining extended reality devices such as Apple Vision Pro and Meta Quest devices
• Acting as the technical lead during high-profile client meetings and leadership events ensuring a seamless technology experience
• Collaborating with global teams to pilot and support emerging technologies for immersive experiences and hybrid collaboration
• Creating and updating technical documentation

The role is 100% in office, based in Manhattan, NY (1MW) . There may be some opportunities to travel for off-site event support.

Here’s What You Need:

• Minimum 1 year of experience supporting either IT or AV related industries
• Minimum 1 year of experience working with ITIL software such as Service Now or Jira
• Familiarity with enterprise collaboration platforms (e.g. Microsoft Teams, Google Meets, Zoom, Webex, etc.)
• An agile mindset with the ability to quickly adapt to changing priorities
• Hands on Windows 10, Windows 11, and OSX support experience
• Hands on Android and iOS support experience
• Must be capable of working in a fast-paced environment both as an individual and as part of a team
• Strong communication skills to interface with non-technical stakeholders and senior leadership
• High School Diploma/GED

Bonus Points If:

• You have experience working in either a client-facing or senior executive facing role where professionalism is key
• You have any IT or AV related certifications (e.g. CompTIA, CTS, Microsoft, or Cisco)
• You have a background in photography for the offering of professional grade employee headshots/portraits.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/08/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Hourly Salary Range California $23.13 to $49.57 Colorado $23.13 to $42.84 Connecticut $23.13 to $42.84 District of Columbia $24.62 to $45.63 Illinois $21.39 to $42.84 Maine $19.66 to $36.49 Maryland $23.13 to $42.84 Massachusetts $23.13 to $45.63 Minnesota $23.13 to $42.84 New York $21.39 to $49.57 New Jersey $24.62 to $49.57 Ohio $21.39 to $39.66 Virginia $21.39 to $45.63 Washington $24.62 to $45.63

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

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