AV Support Technician

Accenture Federal Services Careers Marketplace; Arlington (VA); On-site; USD 59,000 - 106,000; Full time

Job summary

Accenture Federal Services is seeking an A/V Operations professional to maintain and optimize the landscape of A/V infrastructure across offices. You will collaborate with team members and stakeholders, addressing challenges in real-time with strong communication and a personable approach.

Responsibilities include assisting users, diagnosing and resolving A/V issues, moving equipment between rooms, and coordinating with vendors during installations and service calls. The role requires U.S.

Qualifications

• 1+ years experience using and supporting Microsoft Teams.
• 1+ years experience supporting Microsoft Teams Rooms (MTR).
• 1+ years experience supporting Crestron, QSC, Extron, Biamp, and Shure hardware.
• Must be a US citizen.

Responsibilities

• Assist A/V users with connecting to and using A/V systems.
• Troubleshooting A/V issues, diagnosing problems, and implementing solutions to maintain uptime and performance.
• Move and installing A/V equipment between rooms, ensuring all connections are present and working properly.
• Work with vendors during installations and service calls.

Skills

MS Teams

MS Teams Rooms

Crestron

QSC

Extron

Biamp

Shure hardware

US Citizenship

Tools

ServiceNow

Job description

As an A/V Operations professional, you will play a pivotal role in maintaining and optimizing the infrastructure that keeps critical A/V systems running smoothly in all offices. We are seeking a motivated and detail-oriented individual to join our team in this critical capacity.

Your day-to-day responsibilities will include collaboration with team members and stakeholders and problem-solving, to address challenges in real-time, requiring a personable approach and strong communication skills. Your ability to adapt to dynamic environments and provide flexibility in your work will be key to your success in this role.

The Work

• Assist A/V users with connecting to and using A/V systems
• Troubleshooting A/V issues, diagnosing problems, and implementing solutions to maintain uptime and performance
• Move and installing A/V equipment between rooms, ensuring all connections are present and working properly
• Work with vendors during installations and service calls.

What you need

• 1+ years Experience using and supporting Microsoft Teams
• 1+ years Experience supporting Microsoft Teams Rooms (MTR)
• 1+ years Experience supporting Crestron, QSC, Extron, Biamp, and Shure hardware
• Must be a US Citizen.

Bonus if you have

• Experience with other video conference applications such as Zoom, Google Meets, etc.
• Experience using ServiceNow
• Eagerness to learn new A/V technologies, tools and methodologies
• Experience with networking technologies is a plus

#LI-DNI

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$58,900 - $105,700 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affluent Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If youare being considered for employment opportunities with Accenture Federal Services andneed anaccommodation for a disability or religious observanceduring the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.