AV Tech Lead: Simulation & Clinical Skills

Harvard Medical School; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision coverage

Tuition assistance and reimbursement

Commuter benefits

Job summary

Harvard Medical School IT seeks a Lead AV Technical Specialist for Simulation and Clinical Skills to ensure reliable AV and simulation technologies for OSCEs and clinical education. The role combines hands-on technical work with user-centered service, coordinating with faculty, students, and standardized patients.

The successful candidate will manage SimIQ, support live and simulated encounters, and help drive improvements in education technology while maintaining data integrity and

Qualifications

• 5+ years of related experience required. Higher education may count toward experience.
• Bachelor’s degree preferred.
• Experience supporting audiovisual, simulation, or instructional technologies in higher education, healthcare, or enterprise environments.
• Proficiency in troubleshooting hardware, software, and AV systems in real-time, user-facing settings.
• Strong technical communication skills, including creating clear documentation and user training.
• Demonstrated ability to manage multiple priorities and provide reliable support during live or time-sensitive activities.

Responsibilities

• Manage the SimulationIQ (SimIQ) application, including user provisioning, role administration, system configuration, and updates.
• Provide technical support for simulation and clinical education technologies, troubleshooting issues for faculty, students, and staff.
• Support and operate control room technologies during OSCEs and clinical activities, ensuring reliable systems.
• Ensure technical readiness of all simulation and AV systems through testing and maintenance.
• Manage video recording, storage, and QA processes for education content.
• Develop and maintain user documentation and training resources.
• Collaborate with stakeholders to deliver user training and guidance.
• Monitor system performance and drive continuous improvement.

Skills

5+ years experience

Technical communication

User-centered approach

Education

Bachelor’s degree preferred

Job description

Harvard Medical School IT seeks a Lead AV Technical Specialist for Simulation and Clinical Skills to ensure reliable AV and simulation technologies for OSCEs and clinical education. The role combines hands-on technical work with user-centered service, coordinating with faculty, students, and standardized patients.

The successful candidate will manage SimIQ, support live and simulated encounters, and help drive improvements in education technology while maintaining data integrity and