AV Systems Operations Specialist (4505) Job #87481 - College of Computing, Data Science, and Society

University of California, Berkeley; Berkeley (CA); On-site; USD 46,838 - 82,656; Full time

Job summary

University of California, Berkeley is seeking an AV Systems Operations Specialist to sustain and enhance AV/UC and production technology across CDSS spaces. The role involves Tier 2/3 support, system health monitoring, and working with Crestron, Zoom Rooms, and DM‑NVX based environments.

You will help maintain over 60 AV-enabled spaces, develop SOPs, and assist with livestreaming and hybrid events. Strong documentation and cross-team coordination are essential.

Qualifications

• 4+ years of experience in enterprise AV/UC environments.
• Strong troubleshooting with Crestron, Zoom Rooms, AV-over-IP, DSP platforms.
• Experience with livestreaming, hybrid events, or production workflows.
• Experience creating SOPs and documentation.
• Strong communication and organizational skills.

Responsibilities

• Provide Tier 2/3 support for classrooms and event spaces.
• Monitor system health using vendor portals and collaborate with engineering teams.
• Support maintenance across 60 AV-enabled spaces.
• Assist with firmware updates, testing, inventory and asset management.
• Support Zoom Rooms deployment and Crestron ecosystem.
• Assist with livestreaming and hybrid events.
• Develop SOPs and knowledge transfer materials.
• Other tasks as assigned.

Skills

AV systems operations

Troubleshooting

Documentation

Communication

Education

Bachelor's degree in related area

Tools

Crestron

Zoom Rooms

Q-SYS

NDI

Panopto

Job description

AV Systems Operations Specialist (4505)

College of Computing, Data Science, and Society (CDSS) at UC Berkeley.

The AV Systems Operations Specialist supports the daily operation, reliability, sustainment, and ongoing enhancement of audiovisual (AV), unified communications (UC), and production technology systems across instructional, collaboration, and event spaces within CDSS.

Responsibilities

35% AV & Unified Communications Operations:

• Provide Tier 2/3 operational and technical support for classrooms, lecture halls, conference rooms, and event spaces.
• Troubleshoot issues involving Crestron-controlled environments, DM‑NVX and AV‑over‑IP systems, Zoom Rooms, PTZ camera systems, DSP platforms (Q‑SYS), wireless microphone and audio systems, displays and switching infrastructure, UC hardware platforms (Logitech), and serve as an escalation resource for frontline support teams, student workers, and operational support staff.
• Monitor and maintain AV and UC system health using Xyte Device Cloud, Zoom Admin Portal, Logitech Sync, Korbyt, and collaborate with AV engineering, infrastructure, and operational leadership teams to support reliable system operation and scalability.

25% Systems Reliability & Operational Support:

• Support preventative maintenance and lifecycle management across more than 60 AV‑enabled spaces.
• Assist with firmware updates, system testing and validation, configuration verification, inventory tracking, room standards implementation, asset management, configuration backups, and operational documentation.
• Develop and maintain SOPs, troubleshooting guides, room documentation, escalation procedures, and operational workflows to identify recurring issues and recommend improvements.

20% Zoom Rooms & Crestron Ecosystem Support:

• Support the deployment, maintenance, enhancement, and operational scaling of Zoom Rooms environments across CDSS spaces.
• Maintain and troubleshoot Crestron-based AV systems, including DM‑NVX, touch panels, room scheduling systems, control system integrations, and collaboration workflows.
• Collaborate with AV engineering teams, vendors, and integrators on system upgrades, technology rollouts, operational testing, and deployment readiness.
• Assist with implementation and operational support for enhancements such as collab compute integrations, one‑Beyond, VIZRT, hybrid meeting workflows, Zoom Rooms feature expansion, and AV‑over‑IP operational improvements.

10% Production & Streaming Support:

• Support livestreaming, hybrid events, recordings, lectures, and high‑visibility campus events.
• Operate and maintain production-related systems, including switchers, encoders, PTZ camera systems, audio interfaces, lighting systems, and streaming infrastructure.
• Assist with operational support for evolving production workflows involving NDI and Vizrt ecosystems, hybrid production environments, and lecture capture platforms; provide light post‑production support and coordinate room and production setups for special events.

10% Training, Documentation & Knowledge Transfer:

• Develop scalable training and enablement materials, including quick‑start guides, onboarding materials, knowledge‑base articles, and short training content.
• Support train‑the‑trainer and knowledge‑transfer sessions for support teams and stakeholders.
• Assist users with varying technical backgrounds while promoting consistent room usage and operational best practices.

5% Other Task Assigned.

Required Qualifications

• 4+ years of experience supporting enterprise AV, UC, classroom technology, or production technology environments.
• Strong operational troubleshooting experience with Crestron ecosystems, Zoom Rooms, AV‑over‑IP systems, DSP platforms (Q‑SYS), PTZ camera systems, and enterprise collaboration technologies.
• Experience supporting livestreaming, hybrid collaboration, or production workflows.
• Experience creating technical documentation, SOPs, and operational processes.
• Strong communication, organizational, and stakeholder‑support skills.
• Ability to manage competing priorities in fast‑paced operational environments.
• Strong critical thinking and problem‑solving skills.
• Bachelor’s degree in a related area and/or equivalent experience or training.

Preferred Qualifications

• CTS certification or equivalent industry certification.
• Experience supporting higher education, enterprise collaboration, or large‑scale AV environments.
• Familiarity with NDI ecosystems.
• Experience with lecture capture platforms such as Panopto or Kaltura.
• Exposure to AV deployments, commissioning, or systems integration workflows.
• Familiarity with scripting, automation, or monitoring integrations.
• Exposure to Crestron programming environments or advanced control system workflows.
• CTS Preferred.
• CTS‑D Preferred.
• DM NVX Certified Engineer Preferred.

Salary & Benefits

Salary range: $33.57 /hr – $59.72 /hr. Comprehensive benefits are available per University of California policies.