AV Support Engineer II

CoStar Group, Inc.; Richmond (VA); On-site; USD 73,400 - 97,600; Full time

Benefits offered by this job

Generous compensation and performance-based incentives

401(k) retirement plan with matching contributions

Comprehensive healthcare coverage

Job summary

CoStar Group, Inc. in Richmond, VA is seeking an AV Support Engineer II to manage the operation, maintenance, and troubleshooting of audiovisual systems across various settings. This role includes supporting executives and ensuring readiness of meeting spaces while providing excellent customer service.

The ideal candidate will have a Bachelor's degree, experience in AV or IT support, and strong communication skills. The position requires in-office work Monday through Friday with up to 40% travel.

Qualifications

• 1–3 years of experience in AV, IT, or technical support.
• Ability to lift and move AV equipment weighing up to 50 pounds.
• Strong customer service and interpersonal skills.

Responsibilities

• Support the setup and operation of audiovisual equipment.
• Provide first-level troubleshooting for AV issues.
• Assist with corporate events and meetings.

Skills

Customer service

Communication skills

Basic understanding of AV equipment

Experience with collaboration platforms

Education

Bachelor’s degree from an accredited university

Tools

Extron systems

Microsoft Teams

Zoom

Job description

AV Support Engineer II

Job Description

Company Overview

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. It is included in the S&P 500 Index and has been digitizing the world’s real estate for over 35 years, empowering people to discover properties, insights and connections that improve their businesses and lives.

CoStar Group is committed to creating a diverse environment and is proud to be an equal‑opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We also comply with all fair employment practices regarding citizenship and immigration status. Disabled individuals are encouraged to request reasonable accommodations.

Role Description

The AV Support Engineer II supports the daily operation, setup, maintenance, and troubleshooting of audiovisual systems across training spaces, executive meeting rooms, and corporate event environments. This role works closely with senior AV staff to ensure meeting spaces and technology are fully operational while delivering excellent customer service to employees, executives, and guests. The position is based in Richmond, VA, is in office Monday through Friday with up to 40% travel.

Responsibilities

• Assist with the setup, testing, operation, and breakdown of audiovisual equipment for meetings, training sessions, and corporate events.
• Support displays, videowalls, microphones, speakers, cameras, and control systems.
• Perform daily room readiness checks to ensure conference rooms are operational and meeting ready.
• Provide first‑level troubleshooting for AV and collaboration technology issues.
• Support Microsoft Teams Rooms, Zoom Rooms, and video conferencing platforms.
• Escalate complex technical issues to senior technicians or engineers.
• Provide white‑glove support for executive meetings and presentations.
• Assist presenters with content sharing, audio, video, and room technology.
• Ensure executive conference rooms are fully functional and professionally maintained.
• Support special meetings, board meetings, and company town halls.
• Assist with monitoring and maintaining LED videowalls and digital signage systems.
• Support content updates and basic troubleshooting of media players.
• Report hardware or content issues to senior AV staff.
• Perform routine inspections of AV equipment and meeting spaces.
• Maintain equipment inventory and asset tracking records.
• Assist with cable management and workspace organization.
• Help maintain clean and organized AV storage rooms and IDF/MDF spaces.
• Assist with basic low‑voltage cabling tasks.
• Support cable labeling, testing, and documentation.
• Help install and maintain AV connectivity equipment.
• Work with network and facilities teams when required.
• Assist with corporate roadshows, conferences, and off‑site events.
• Load, transport, set up, and break down AV equipment.
• Support live presentations, video playback, microphones, and streaming technology.
• Provide onsite technical support during company events and executive presentations.
• Travel to support multiple events during the year and special projects.

Basic Qualifications

• Bachelor’s degree from an accredited, not‑for‑profit, in‑person university or college.
• A track record of commitment to prior employers.
• 1–3 years of experience in AV, IT, or technical support.
• Basic understanding of audiovisual equipment and conference room technology.
• Familiarity with Microsoft Teams, Zoom, or similar collaboration platforms.
• Strong customer service, communication, and interpersonal skills.
• Ability to lift and move AV equipment weighing up to 50 pounds.
• Ability to work occasional evenings or weekends in support of events.

Preferred Qualifications

• Experience with Extron systems.
• Experience supporting LED videowall environments.
• Familiarity with Analog Way products.
• Basic networking knowledge, including IP addressing, switching, and VLANs.
• Experience with low‑voltage cabling and cable termination.
• CTS or relevant manufacturer certifications are a plus.

Benefits

• Generous compensation and performance‑based incentives.
• Professional and academic growth support with internal training and tuition reimbursement.
• Comprehensive healthcare coverage: medical, vision, dental, prescription drug, life, legal, and supplementary insurance.
• Virtual and in‑person mental health counseling for individuals and families.
• Commuter and parking benefits.
• 401(k) retirement plan with matching contributions.
• Employee stock purchase plan.
• Paid time off.
• On‑site fitness center and/or reimbursed fitness center membership (location dependent).
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and healthy snacks.

Equal Employment Opportunity & Legal Requirements

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.costargroup.com/careers as a result of your disability. You can request reasonable accommodations by sending an email to [e-mail].

Salary

This position offers an annual base salary range of $73,400–$97,600 based on relevant skills and experience and includes a generous benefits plan.

We welcome all qualified candidates who are currently eligible to work full‑time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.