AV Support Engineer I

CoStar Realty Information, Inc.; Richmond (VA); On-site; USD 73,400 - 97,600; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(K) retirement plan

Employee stock purchase plan

Tuition reimbursement

On-site fitness center

Job summary

CoStar Group, Inc. is looking for an AV Support Engineer I to provide hands-on support for Microsoft Teams Rooms and corporate telephony systems at the Richmond campus. The candidate will be responsible for troubleshooting AV issues and supporting corporate events.

Qualified individuals should possess a Bachelor’s degree and have at least 3 years of experience in AV and IT support roles. The position requires strong technical skills, problem-solving abilities, and excellent customer service abilities.

Qualifications

• 3+ years in AV, unified communications, and IT support roles.
• Proficient in Microsoft Teams Rooms and Teams Phone systems.
• Excellent communication and customer service skills.

Responsibilities

• Provide support for Microsoft Teams Rooms systems.
• Troubleshoot AV and telephony issues.
• Support live and hybrid corporate events.

Skills

AV technologies

Unified communications

Microsoft Teams

Customer service

Education

Bachelor's degree

Tools

Teams Admin Center

LogicMonitor

Job description

AV Support Engineer I

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. It is included in the S&P 500 index and is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

Role Description

CoStar Group is seeking an experienced and motivated AV Support Engineer to join our Global IT team at our Richmond campus. In this role, you will provide hands‑on support for Microsoft Teams Rooms, corporate telephony systems, and audiovisual infrastructure across our office environments. You will play a key part in delivering exceptional user experiences, supporting live and hybrid events, and maintaining the reliability of our global collaboration systems. This requires strong technical skills, problem‑solving ability, and a passion for enabling seamless communication and collaboration across CoStar Group.

Occasional travel (30%) to other CoStar offices or event venues may be required. You must be available for occasional after‑hours or weekend work to support events, build‑out and maintenance windows. This position is in Richmond, VA and is in‑office Monday through Friday.

Responsibilities

• Provide day‑to‑day support for Microsoft Teams Rooms (MTR) systems, ensuring consistent performance and reliability.
• Troubleshoot and resolve AV, conferencing, and telephony issues through CoStar’s IT support ticketing system.
• Manage, configure, and maintain corporate telephony solutions including Microsoft Teams Phone and SIP‑based VoIP infrastructure.
• Support live and hybrid corporate events, such as town halls and executive meetings, including setup, operation, and post‑event wrap‑up.
• Install, test, and maintain AV systems – displays, microphones, DSPs, control systems, and networked AV components.
• Collaborate with internal teams and external vendors on AV installations, upgrades, and technology rollouts.
• Monitor system health using platforms such as Teams Admin Center, Logitech Sync, or Extron GVE and LogicMonitor.
• Maintain accurate documentation, room schematics, and equipment inventories.

Basic Qualifications

• Bachelor’s degree from an accredited, not‑for‑profit, in‑person university or college.
• 3+ years of experience in AV, unified communications, and IT support roles in a corporate environment.
• Proven experience supporting Microsoft Teams Rooms and Teams Phone systems.
• Strong understanding of AV technologies, including video conferencing, audio DSPs, control systems, and networked AV solutions.
• Working knowledge of telephony systems, SIP, VoIP, and call routing fundamentals.
• Familiarity with networking concepts (VLANs, QoS, IP configuration) and troubleshooting AV‑over‑IP systems.
• Excellent communication and customer service skills with a proactive and detail‑oriented mindset.

Preferred Qualifications

• Certifications such as CTS, Microsoft Teams Rooms Pro Specialist, Microsoft 365 Teams Administrator Associate, or Crestron/Extron certifications.
• Experience supporting executive events, live streaming, or broadcast AV systems.
• Knowledge of monitoring tools such as Extron GVE, Logitech Sync, Vyopta, LogicMonitor or similar.

Benefits

• Comprehensive healthcare coverage: medical, vision, dental, prescription drug, life, legal, and supplementary insurance.
• Virtual and in‑person mental health counseling services for individuals and families.
• Commuter and parking benefits.
• 401(K) retirement plan with matching contributions.
• Employee stock purchase plan.
• Paid time off.
• Tuition reimbursement.
• On‑site fitness center and/or reimbursed fitness center membership costs (location dependent).
• Access to CoStar Group’s Employee Resource Groups.
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.
• Annual base salary range of $73,400 – $97,600 based on relevant skills and experience, plus a generous benefits plan.

Equal Employment Opportunity

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing. CoStar Group is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.costargroup.com/careers as a result of your disability. You can request reasonable accommodations by sending an email to [e-mail].