AV Support Engineer I

CoStar Realty Information, Inc.; Richmond (VA); On-site; USD 73,000 - 98,000; Full time

Job summary

CoStar Group is seeking an experienced AV Support Engineer to join our Global IT team at the Richmond campus. You will provide hands-on support for Microsoft Teams Rooms, corporate telephony, and audiovisual infrastructure across our office environments, delivering exceptional user experiences and supporting live and hybrid events.

This role requires strong technical skills, problem-solving ability, and a proactive, detail-oriented mindset.

Qualifications

• Bachelor's degree from an accredited university.
• 3+ years AV/UC/IT support in a corporate environment.
• Experience supporting Microsoft Teams Rooms and Teams Phone.
• Strong AV tech knowledge: DSPs, control systems, networked AV.

Responsibilities

• Provide day-to-day support for Microsoft Teams Rooms systems.
• Troubleshoot AV, conferencing, and telephony issues via IT ticketing system.
• Manage and maintain Microsoft Teams Phone and SIP-based VoIP infrastructure.
• Support live and hybrid events, including setup, operation, and post-event wrap-up.
• Install, test, and maintain AV displays, microphones, DSPs, control systems, and networked AV components.
• Collaborate with internal teams and external vendors on AV installations and rollouts.
• Monitor system health using platforms such as Teams Admin Center, Logitech Sync, Extron GVE and LogicMonitor.
• Maintain accurate documentation, room schematics, and equipment inventories.

Skills

AV support

MS Teams Rooms

Customer service

Education

Bachelor's degree

Tools

Teams Rooms

SIP VoIP

Job description

US-VA Richmond

Full time

R39221

AV Support Engineer I

Job Description

Company Overview:

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Role Description:

CoStar Group is seeking an experienced and motivated AV Support Engineer to join our Global IT team at our Richmond campus. In this role, you will provide hands‑on support for Microsoft Teams Rooms, corporate telephony systems, and audiovisual infrastructure across our office environments. You will play a key part in delivering exceptional user experiences, supporting live and hybrid events, and maintaining the reliability of our global collaboration systems.

This requires strong technical skills, problem‑solving ability, and a passion for enabling seamless communication and collaboration across CoStar Group.

Occasional travel (30%) to other CoStar offices or event venues may be required. Must be available for occasional after‑hours or weekend work to support events, build‑out and maintenance windows.

This position is in Richmond, VA and is in office Monday through Friday.

Responsibilities:

• Provide day-to-day support for Microsoft Teams Rooms (MTR) systems, ensuring consistent performance and reliability.

• Troubleshoot and resolve AV, conferencing, and telephony issues through CoStar’s IT support ticketing system.

• Manage, configure, and maintain corporate telephony solutions including Microsoft Teams Phone and SIP-based VoIP infrastructure.

• Support live and hybrid corporate events, such as town halls and executive meetings, including setup, operation, and post‑event wrap‑up.

• Install, test, and maintain AV systems — displays, microphones, DSPs, control systems, and networked AV components.

• Collaborate with internal teams and external vendors on AV installations, upgrades, and technology rollouts.

• Monitor system health using platforms such as Teams Admin Center, Logitech Sync, or Extron GVE and LogicMonitor

• Maintain accurate documentation, room schematics, and equipment inventories.

Basic Qualifications:

• Bachelor's degree from an accredited, not‑for‑profit, in‑person University or College

• A track record of commitment to prior employers.

• 3+ years of experience in AV, unified communications, and IT support roles in a corporate environment.

• Proven experience supporting Microsoft Teams Rooms and Teams Phone systems.

• Strong understanding of AV technologies, including video conferencing, audio DSPs, control systems, and networked AV solutions.

• Working knowledge of telephony systems, SIP, VoIP, and call routing fundamentals.

• Familiarity with networking concepts (VLANs, QoS, IP configuration) and troubleshooting AV‑over‑IP systems.

• Excellent communication and customer service skills with a proactive and detail‑oriented mindset.

Preferred Qualifications:

• Certifications such as CTS, Microsoft Teams Rooms Pro Specialist, Microsoft 365 Teams Administrator Associate, or Crestron/Extron certifications.

• Experience supporting executive events, live streaming, or broadcast AV systems.

• Knowledge of monitoring tools such as Extron GVE, Logitech Sync, Vyopta, LogicMonitor or similar.

What's in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance‑based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement.

• Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug

• Life, legal, and supplementary insurance

• Virtual and in person mental health counseling services for individuals and family

• Commuter and parking benefits

• 401(K) retirement plan with matching contributions

• Employee stock purchase plan

• Paid time off

• Tuition reimbursement

• On‑site fitness center and/or reimbursed fitness center membership costs (location dependent)

• Access to CoStar Group’s Employee Resource Groups

• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

Salary

This position offers an annual base salary range of $73,400 -$97,600 based on relevant skills and experience and includes a generous benefits plan.

We welcome all qualified candidates who are currently eligible to work full‑time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar Group is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.costargroup.com/careers as a result of your disability. You can request reasonable accommodations by sending an email to [e-mail] .