AV Solutions Engineer

Dimensional Innovations; Shawnee (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with match

PTO and holidays

Parental Leave

Job summary

Dimensional Innovations is seeking an AV Solutions Engineer to evaluate client needs and provide initial technology solutions across software, hardware, and infrastructure. This role bridges the Technology team with Creative Studio and Sales & Estimating to align on technical solutions for clients.

The position involves creating estimates, documenting designs, and coordinating with multiple teams to implement solutions for client projects.

Qualifications

• Bachelor’s degree in IT/CS/Software Eng or related field preferred.
• CTS certification is a plus along with manufacturer level certifications (Crestron, QSC, Biamp) or AVIXA Technologist.
• Expert level with Microsoft Excel and Google Sheets.
• 3-5 years relevant work experience creating estimates for technology projects with hardware and software needs.
• Experience with commercial A/V or high-end residential A/V including LCD video walls and direct view LED walls.

Responsibilities

• Create estimate workbooks for jobs involving software development, tech hardware, system engineering, installation, and service.
• Identify opportunities for process and pricing improvements at project and department level.
• Assist with brainstorming to develop potential client solutions.
• Determine feasibility of interactive technology concepts and architect system design solutions.
• Hand off approved scope with supporting documentation for final engineering.
• Source and document third-party hardware and software solutions to achieve design goals.
• Stay informed about new technologies and competitors to improve solutions.
• Communicate with clients and internal stakeholders to develop appropriate solutions.
• Interface with clients early to manage expectations and support the tech team.
• Collaborate with Sales and Creative teams to strategize client solutions.
• Maintain knowledge of tech hardware and systems through meetings and site visits.
• Solicit feedback and adjust designs to coordinate with Tech A/V team.

Skills

Team player

Customer service

Organizational skills

System analysis

Needs analysis

Presentation skills

Education

Bachelor’s Degree in IT/CS/Software Eng

CTS Certification (plus)

3-5 years relevant experience

Tools

Crestron

QSC

Biamp

LCD video walls

Direct-view LED walls

Job description

Summary

DI exists to relieve the world of mediocre experiences and to create remarkable ones. Our people make the remarkable possible through an unwavering display of uncommon commitment each day.

Reporting to the Director of Estimating, the AV Solutions Engineer is responsible for evaluating the needs of a client/project by providing initial technology solutions to achieve a design concept or goal and determining how the Technology team can support those needs leveraging software, hardware, or infrastructure. This role bridges communication between the Technology team, the Creative Studio and Sales & Estimating to ensure everyone is aligned to develop and implement technical solutions for clients.

ESSENTIAL RESPONSIBILITIES/FUNCTIONS May Include But Are Not Limited To

• Works closely with the Estimating, Sales, Creative and Technology teams to create estimate workbooks for jobs involving software development, tech hardware, system engineering, installation, and service
• Identify opportunities for process and pricing improvements, both on a project and department level
• Assist with and participate in brainstorming sessions to develop potential solutions for client needs
• Determine feasibility of interactive technology concepts and architect potential system design solutions
• Works closely with Interactive Systems Engineers to hand off approved scope with supporting documentation of initial solutions, high level line drawings, estimate workbook, and any other relevant context for final engineering
• Source and document third-party hardware and software solutions by providing tech solutions to achieve the design concept or goal
• Collaborates with Solutions Engineer team to stay informed and up to date about new technologies and competitor companies to continuously educate and improve on current solutions
• Communicates and consults with clients and internal stakeholders to develop appropriate solutions
• Interfaces with clients on the front end of opportunities, seeking to manage customer satisfaction and set proper expectations for the end-product; serves as the technical expert by providing input to the Tech A/V and Engineering team
• Works closely with Sales Team and Creative Team members to strategize solutions for client needs and help with the client pitch
• Maintains extensive knowledge of tech hardware and systems, including client meetings and site visits to assess for estimating and client solutions
• Seeks regular feedback, adjustments, and applies problem-solving to properly design and coordinate with Tech A/V team to implement potential solutions

Knowledge/Skills/Abilities

• Team player with a positive attitude, great communication skills, a professional image, and the ability to interact with clients
• Exceptional customer service skills
• Strong organizational skills
• System analysis skills, with the ability to identify and accurately describe system issues
• Understanding and interpretation of user needs and operational environments
• Demonstrated capability and success working in team environments
• Excellent presentation skills to both internal and external audiences, including the ability to clearly explain technical issues/challenges to those with both technical and non-technical knowledge

Education/Certifications/Experience

• Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or a related field preferred
• CTS Certification is a plus along with manufacturer level certifications (i.e., Crestron, QSC, Biamp, etc.) or entry level industry certification such as AVIXA Technologist
• Expert level with using Microsoft Excel and Google Sheets required
• 3-5 years relevant work experience required including creating estimates for technology projects with hardware and software needs
• Experience with commercial A/V or high-end residential A/V is a plus including LCD video walls and direct view LED walls

PHYSICAL DEMANDS

• The employee is occasionally required to reach with hands and arms and stoop, kneel, climb, crouch, or crawl
• The employee must be able to occasionally lift and/or move up to 50 pounds
• Specific vision abilities required for this job include close vision, distant vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• Employee must be able to talk and hear

WORK ENVIRONMENT

Due to our onsite Fabrication process, the work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this job, employee may be exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles and outside weather conditions.

Interested in Joining Our Team?

Permission to play at DI starts with the ability to be a team player, possess a positive attitude while under a tight deadline and demonstrate an uncommon commitment to your work. Please visit our website (www.dimin.com) to see some of the amazing work we do!

This is a salary (exempt) position. DI offers a full benefit package including Medical, Dental and Vision insurance along with Short and Long Term Disability, Life Insurance and Supplemental Accident, Critical Illness and Hospital Indemnity. Additionally, we offer a 401(k) with a match, Health Savings Account match, Paid Time Off (PTO), 7 paid holidays plus an employee chosen Floating Holiday annually, and paid Parental Leave.

In 2018, DI incorporated the Great Game of Business principles into the way we do things. The program is designed to create a business of business people, provide transparency into company performance and directly tie daily behavior to impact DIs performance. GGOB allows for the potential of quarterly bonuses as company goals are achieved.