Service Technician I

Guitar Center; Chelmsford (MA); On-site; USD 48,216 - 61,992; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K with company match

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement

Job summary

A leading AV integration company in Chelmsford is seeking a Service Technician I to provide installation and maintenance support for audiovisual systems. In this role, you will respond to service calls, troubleshoot issues, and assist with equipment installation. The ideal candidate should possess technical aptitude and strong customer service skills. A high school diploma or GED is required, with 1-3 years of experience in the AV industry preferred. The position offers a pay rate of $35-45/hr, along with various benefits.

Qualifications

• 1-3 years of experience in the AV integration industry or related technical field.
• Basic understanding of audiovisual systems and common AV equipment.
• Ability to read and interpret basic technical diagrams and system documentation.

Responsibilities

• Respond to service calls and perform on-site troubleshooting of audiovisual systems.
• Assist with installation and configuration of AV equipment.
• Document all service activities with detailed reporting.

Skills

Technical aptitude

Customer service skills

Interpersonal skills

Ability to learn complex AV systems

Proficiency with hand and power tools

Education

High school diploma or GED

Technical certification or Associate's degree

Tools

Crestron

Q-SYS

Extron

Job description

We are hiring for a new world!

We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people.

We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Be a part of a talented team and embark on an exciting journey.

Are you looking to take your career to the next level? If you do, be with an organization that is growing and helping each new generation stay up to date with the most advanced solutions in integration.

Position Summary: Service Technician I

As a Service Technician I, you perform on-site service, maintenance, and installation support for AVDG clients' audiovisual systems. You respond to service calls, troubleshoot system issues in the field, and assist with project installations under the guidance of senior technicians. This role is the foundation of our field service delivery, requiring strong technical aptitude, excellent customer service skills, and the ability to learn complex AV systems while working both independently and as part of a team.

Responsibilities will include, but will not be limited to the following:

• Respond to service calls and perform on-site troubleshooting of commercial audiovisual systems including conference rooms, boardrooms, classrooms, training facilities, and collaboration spaces
• Assist with installation and configuration of AV equipment including displays, projectors, video walls, speakers, microphones, amplifiers, DSPs, video conferencing systems, switchers, matrix routers, control panels, and related AV devices
• Perform preventative maintenance visits to inspect, clean, and test client AV systems ensuring optimal performance
• Provide basic end-user training to clients on the operation of their AV systems and equipment
• Upload and download control system programs (Crestron, Q-SYS, Extron, etc.) under supervision of Service Support Specialist II or III or Service Technician II or III
• Document all service activities with detailed reporting including work performed, parts used, time spent, and recommendations for follow-up
• Interface professionally with clients to understand issues, explain troubleshooting steps, and ensure satisfaction with service delivery
• Maintain service vehicle, tools, and equipment in clean, organized, and safe working condition

Special Attributes:

• Ability to read and understand device layout drawings, engineered schematics, and provide redline corrections and construction blueprints pertaining to A/V industry
• Industry certifications such as: Biamp Tesira Forte, Q-SYS level 1, Dante Level 1, Extron EAVA, and CTS are HIGHLY DESIRED
• Strong customer service, interpersonal skills, and ability to interface with a variety of personality and cultures is mandatory

About AVDG

Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in next-generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the United States. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape demonstrating to clients what technology can do for them. AVDG's world-class team and original smart-system solutions are regarded among the best in the industry.

Since joining the Business Solutions Division of Guitar Center enterprise in late 2017, AVDG has provided new avenues of growth and opportunities to support our clients and team better. As a result, Guitar Center is bolstering AVDG's high-growth trajectory, rigorously expanding our national footprint.

We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion.

Why join us?

At AVDG, you will join a peer group of like-minded people passionate about Audio, Video, Lighting, and Control technologies. You will be given the freedom to apply your craft to deliver outstanding customer experiences enabled by technology. You will access many opportunities to learn, including access to the newly launched AVDG University. As AVDG is a part of the larger Guitar Center group, you will find opportunities to expand your career and to collaborate beyond Pro AV if you choose to.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [e-mail].

To join our band, you'll need the following experience:

• High school diploma or GED required; technical certification or Associate's degree preferred
• 1-3 years of experience in the AV integration industry or related technical field
• Basic understanding of audiovisual systems, signal flow, and common AV equipment
• Ability to read and interpret basic technical diagrams, rack elevations, and system documentation
• Proficiency with hand and power tools commonly used in AV installation and service

Travel Requirements:

• Travel is required to client sites when necessary and conferences/training events as applicable
• Travel time compensated under a governing policy; more details available upon request
• Valid Driver's License with no criminal record required
• Valid passport preferred for potential international travel

Why Guitar Center Company? Here is just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $35-45/hr depending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state-specific laws. Pay ranges may be different in other locations.