Embedded Event Technician I

AVDG - GC Pro/Custom House; New York (NY); On-site; USD 128,943,360 - 143,270,400; Full time

Benefits offered by this job

Gig leave for musicians

Medical benefits

401K with company match

Tuition reimbursement

Job summary

AVDG (Audio Visual Design Group) in New York, NY seeks an Embedded Service Technician I to provide on-site support, testing, and maintenance of AV systems for clients across events and venues.

You will collaborate with the service management team and customers, performing pre-wire, setup, and post-event breakdown while ensuring safety standards and smooth operation of all devices.

Qualifications

• 1–3 years of relevant experience in commercial AV environment.
• Familiarity with signal flow for AV systems and control interfaces.
• Experience with Crestron, Biamp, Q-Sys or Extron is highly desirable.
• Proficient on PC and Mac; comfortable with Windows/Mac OS apps.
• Comfort interfacing with Apple IOS devices for control networks.
• Understanding pre-wire, trim and final phases of AV projects and safety.

Responsibilities

• Perform preventative maintenance and on-site support for AV systems.
• Set up and breakdown conference spaces to meet event needs.
• Provide timely, quality break-fix and support tasks.
• Collaborate with internal/external teams and document work on-site.
• Troubleshoot audio/video/presentation systems and provide user training.
• Adhere to local safety standards on all site duties.

Skills

Signal Flow

Control Systems

Mac/PC Skills

Apple IOS

Pre-wire/Construction

Safety Compliance

Tools

Crestron

Biamp

Q-Sys

Extron

Job description

We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people.

We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Be a part of a talented team and embark on an exciting journey.

Are you looking to take your career to the next level? If you do, then be with an organization that is growing and helping each new generation stay up to date with the most advanced solutions in integration.

Position Summary: Embedded Service Technician I

As an Embedded Service Technician I, you will play a critical part within the Service Department. You will be the face of the company with our clients, providing support, and ensuring the AV systems installed are working at optimal performance. You will work effectively and efficiently in partnership with the client and the service management team to provide on-site support for AVDG customers.

RESPONSIBILITIES/DUTIES

• Perform preventative maintenance tasks to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing/replacing various hardware components.
• Setup/breakdown of conference spaces to meet the customers event needs.
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, general break-fix maintenance, video/audio recording support.
• Collaborate with internal/external teams in a professional manner that reflects the values of AVDG.
• Setup and troubleshoot various audio/video/presentation systems.
• Provide job site documentation and end user training as needed.
• Understand and adhere to local safety standards for all site duties.

About AVDG

Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in next-generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the United States. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape demonstrating to clients what technology can do for them. AVDG's world-class team and original smart-system solutions are regarded among the best in the industry.

Since joining the Business Solutions Division of Guitar Center enterprise in late 2017, AVDG has provided new avenues of growth and opportunities to support our clients and team better. As a result, Guitar Center is bolstering AVDG's high-growth trajectory, rigorously expanding our national footprint.

We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion.

MINIMUM REQUIREMENTS

• Minimum 1-3 years of relevant experience in the Commercial AV industry environment.
• Knowledge of basic signal flow for audio, video, and control.
• Experience with Control systems (Crestron, Biamp, Q-Sys, Extron) is highly desirable.
• Advanced computer skills with ability to navigate around PC and Mac and possess deeper understanding of Windows/Mac OS applications.
• Familiarity with Apple IOS products (Apple TV, iPad, Airport Express, iPhone, IOS10, etc.) as they relate to daily use for interfacing with and controlling integrated networks.
• Solid understanding of the pre-wire, trim, and final phases of a project, including proper use of all associated tools and job site safety.

SPECIAL ATTRIBUTES

• Ability to read and understand device layout drawings, engineered schematics, and provide redline corrections and construction blueprints pertaining to A/V industry.
• Industry certifications such as: Biamp Tesira Forte, Q-SYS level 1, Dante Level 1, Extron EAVA, and CTS are highly desired.

Travel Requirements

• Travel may be required dependent on business needs.

Why Guitar Center Company? Here are just some of the rewards

For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate

$45.00-50.00/hr depending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

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Send your resume and cover letter today along with salary expectations!

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