AV Site Support Technician

Bridges System Integration (Bridges SI); Sterling (VA); On-site; USD 52,000 - 78,000; Full time

Job summary

Bridges System Integration seeks a dedicated Site Support Specialist to provide on-site AV support, end-user training, and liaison services for clients in the Sterling area. The role emphasizes strong organization and a customer-first mindset.

You will manage live events, perform basic repairs, update service tickets, and coordinate with executives to ensure flawless AV performance. A customer-focused, technically capable professional is ideal for this fast-paced environment.

Qualifications

• Proven background in customer service and technical support.
• Experience training customers on system functionality.
• Strong organizational skills and attention to detail.

Responsibilities

• Maintain full on-site coverage Monday–Friday (40 hrs./week) with on-call availability.
• Provide on-site technical support and resolve daily issues quickly and professionally.
• Log, track, and update service requests using helpdesk software for accurate documentation.
• Conduct pre-event system checks for executive and high-visibility meetings.
• Deliver hands-on technical support during live events and ensure seamless AV performance.
• Troubleshoot AV systems, perform basic repairs, and apply firmware updates.
• Support AV production, webinars, streaming, and advanced audio/video operations.
• Operate and maintain projection systems, microphones, mixing consoles, control systems, cameras, and lighting; document and back up configurations.
• Manage inventory, track consumables, and generate replacement reports.
• Deliver end-user training so staff can operate AV and collaboration systems confidently.
• Provide recommendations for system upgrades based on performance and user needs.
• Monitor equipment lifecycle milestones and note end-of-sale or end-of-support notices.
• Serve as the primary on-site liaison between customer and Bridges System Integration.

Skills

Communication

Customer focus

Event support

AV systems troubleshooting

Documentation

On-site coordination

Job description

Description

We are seeking a dedicated Site Support Specialist to join our team. This role involves providing training to customers on system functionality, managing high-profile meetings, and serving as a liaison between end users and Bridges System Integration. The ideal candidate will have strong organizational skills and a customer-focused mindset.

• Maintain full on-site coverage Monday–Friday (40 hrs./week) with additional on-call availability as needed.


• Provide direct, on-site technical support, resolving daily issues quickly and professionally.


• Log, track, and update all service requests using helpdesk software to ensure accurate documentation.


• Conduct pre-event system checks for executive and high-visibility meetings.


• Deliver hands‑on technical support during live events, ensuring seamless AV performance.


• Troubleshoot AV systems, perform basic repairs, and apply OEM firmware updates.


• Support AV production, webinars, streaming, and advanced audio/video operations.


• Operate and maintain projection systems, microphones, mixing consoles, control systems, cameras, and lighting setups; create detailed documentation and maintain configuration backups.


• Manage inventory levels, track consumables, and generate reports for replacement needs.


• Deliver end‑user training, empowering staff to confidently operate AV and collaboration systems.


• Provide recommendations for system upgrades and enhancements based on performance and user needs.


• Monitor and report on equipment lifecycle milestones, including manufacturer end‑of‑sale and end‑of‑support notices.


• Serve as the primary on-site liaison between the customer and Bridges System Integration, ensuring clear communication and exceptional service delivery.


• Participate in the rotation of Mission‑Critical Emergency Technicians, reporting during holidays, closures, and emergency situations.

Description

We are seeking a dedicated Site Support Specialist to join our team. This role involves providing training to customers on system functionality, managing high‑profile meetings, and serving as a liaison between end users and Bridges System Integration. The ideal candidate will have strong organizational skills and a customer‑focused mindset.

Responsibilities

• Maintain full on‑site coverage Monday–Friday (40 hrs./week) with additional on‑call availability as needed.


• Provide direct, on‑site technical support, resolving daily issues quickly and professionally.


• Log, track, and update all service requests using helpdesk software to ensure accurate documentation.


• Conduct pre‑event system checks for executive and high‑visibility meetings.


• Deliver hands‑on technical support during live events, ensuring seamless AV performance.


• Troubleshoot AV systems, perform basic repairs, and apply OEM firmware updates.


• Support AV production, webinars, streaming, and advanced audio/video operations.


• Operate and maintain projection systems, microphones, mixing consoles, control systems, cameras, and lighting setups; create detailed documentation and maintain configuration backups.


• Manage inventory levels, track consumables, and generate reports for replacement needs.


• Deliver end‑user training, empowering staff to confidently operate AV and collaboration systems.


• Provide recommendations for system upgrades and enhancements based on performance and user needs.


• Monitor and report on equipment lifecycle milestones, including manufacturer end‑of‑sale and end‑of‑support notices.


• Serve as the primary on‑site liaison between the customer and Bridges System Integration, ensuring clear communication and exceptional service delivery.


• Participate in the rotation of Mission‑Critical Emergency Technicians, reporting during holidays, closures, and emergency situations.

Skills

• Outstanding communication and interpersonal skills.


• Highly organized and adept at managing multiple tasks simultaneously.


• Proficiency in setting up and configuring presentation and video conferencing equipment.


• Skilled in operating audio‑visual equipment and complex AV systems.


• Thrives in dynamic, fast‑paced environments while maintaining composure and efficiency.


• Detail‑oriented with strong analytical and problem‑solving capabilities.

We encourage candidates from all backgrounds to apply and look forward to welcoming a new member to our team.

Requirements

• Proven background in customer service, with strong communication and documentation skills to support client interactions and technical reporting.


• Hands‑on experience with audio‑visual presentation systems, video conferencing technologies, and foundational networking principles.


• Certified Technology Specialist (CTS) preferred.


• Solid technical expertise across AV systems and control platforms.


• Excellent interpersonal skills, fostering effective collaboration with clients and team members.


• Highly organized and capable of juggling multiple priorities in fast‑paced environments.


• Strong analytical and problem‑solving abilities, with a proactive approach to troubleshooting and system optimization.