AV Site Support Technician

Bridges System Integration; Sterling (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Bridges System Integration in Sterling, VA is seeking a dedicated Site Support Specialist to join our team. The role involves training customers on system functionality, managing high-profile meetings, and serving as the on-site liaison between end users and Bridges System Integration.

The ideal candidate has strong organizational skills, excellent communication, and hands-on experience with AV and conferencing equipment.

Qualifications

• Experience in customer service with clear documentation.
• Hands-on AV and video conferencing systems experience.
• CTS certification preferred.
• Ability to manage multiple priorities in fast-paced environments.

Responsibilities

• Maintain full on-site coverage Monday–Friday (40 hrs./wk) with on-call availability.
• Provide on-site technical support and resolve issues quickly and professionally.
• Log and track service requests using helpdesk software.
• Conduct pre-event system checks for executive and high-visibility meetings.
• Deliver hands‑on support during live events and AV performance.
• Troubleshoot AV systems, perform basic repairs, and apply OEM firmware updates.
• Support AV production, webinars, streaming, and advanced audio/video operations.
• Operate projection systems, microphones, mixing consoles, control systems, cameras, and lighting setups; create detailed documentation and maintain configuration backups.
• Manage inventory levels, track consumables, and generate reports for replacement needs.
• Deliver end‑user training on AV and collaboration systems.
• Provide recommendations for system upgrades and enhancements based on performance and user needs.
• Monitor and report on equipment lifecycle milestones, including manufacturer end‑of-sale and end‑of‑support notices.
• Serve as the primary on‑site liaison between the customer and Bridges System Integration, ensuring clear communication and exceptional service delivery.
• Participate in the rotation of Mission‑Critical Emergency Technicians, reporting during holidays, closures, and emergency situations.

Skills

Communication skills

Organization

Multitasking

AV setup & config

Video conferencing

Problem solving

Education

CTS certification preferred

Tools

Helpdesk software

Projection systems

Control systems

Firmware updates

Job description

We are seeking a dedicated Site Support Specialist to join our team. This role involves providing training to customers on system functionality, managing high-profile meetings, and serving as a liaison between end users and Bridges System Integration. The ideal candidate will have strong organizational skills and a customer-focused mindset.

Responsibilities

• Maintain full on-site coverage Monday–Friday (40 hrs./week) with additional on-call availability as needed.
• Provide direct, on-site technical support, resolving daily issues quickly and professionally.
• Log, track, and update all service requests using helpdesk software to ensure accurate documentation.
• Conduct pre-event system checks for executive and high-visibility meetings.
• Deliver hands‑on technical support during live events, ensuring seamless AV performance.
• Troubleshoot AV systems, perform basic repairs, and apply OEM firmware updates.
• Support AV production, webinars, streaming, and advanced audio/video operations.
• Operate and maintain projection systems, microphones, mixing consoles, control systems, cameras, and lighting setups; create detailed documentation and maintain configuration backups.
• Manage inventory levels, track consumables, and generate reports for replacement needs.
• Deliver end‑user training, empowering staff to confidently operate AV and collaboration systems.
• Provide recommendations for system upgrades and enhancements based on performance and user needs.
• Monitor and report on equipment lifecycle milestones, including manufacturer end‑of-sale and end‑of‑support notices.
• Serve as the primary on‑site liaison between the customer and Bridges System Integration, ensuring clear communication and exceptional service delivery.
• Participate in the rotation of Mission‑Critical Emergency Technicians, reporting during holidays, closures, and emergency situations.

Skills

• Outstanding communication and interpersonal skills.
• Highly organized and adept at managing multiple tasks simultaneously.
• Proficiency in setting up and configuring presentation and video conferencing equipment.
• Skilled in operating audio‑visual equipment and complex AV systems.
• Thrives in dynamic, fast‑paced environments while maintaining composure and efficiency.
• Detail‑oriented with strong analytical and problem‑solving capabilities.

Requirements

• Proven background in customer service, with strong communication and documentation skills to support client interactions and technical reporting.
• Hands‑on experience with audio‑visual presentation systems, video conferencing technologies, and foundational networking principles.
• Certified Technology Specialist (CTS) preferred.
• Solid technical expertise across AV systems and control platforms.
• Excellent interpersonal skills, fostering effective collaboration with clients and team members.
• Highly organized and capable of juggling multiple priorities in fast‑paced environments.
• Strong analytical and problem‑solving abilities, with a proactive approach to troubleshooting and system optimization.