Audio Video Support Technician

VIVA USA Inc; Santa Clara (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

VIVA USA Inc. in Santa Clara, CA seeks an Audio Video Support Technician to install, maintain, and operate conference room and AV systems across the campus.

You will perform daily health checks, troubleshoot issues, and support executive meetings and large corporate events. The ideal candidate will bring hands-on experience with Teams, Zoom, Cisco endpoints, Poly systems, and WebEx; strong customer service and documentation skills; and the ability to coordinate with vendors and internal teams to

Qualifications

• 3+ years of experience supporting enterprise AV and video conferencing environments.
• Excellent knowledge of room systems, endpoints, and conferencing infrastructure.

Responsibilities

• Perform daily health checks and preventive maintenance of conference rooms and collaboration spaces.
• Troubleshoot and resolve audio, video, presentation, display, and conferencing issues.
• Install, configure, upgrade, and support conference room AV systems and related equipment.
• Coordinate AV equipment moves, changes, and vendor support across facilities.
• Provide onsite support for executive meetings and large corporate events.
• Document issues, resolutions, and operational procedures; maintain inventory records.

Skills

Enterprise AV systems

Microsoft Teams

Zoom

Cisco video endpoints

Poly video systems

WebEx

Customer service

Vendor coordination

Documentation

Strong communication

Tools

ServiceNow

Job description

Position Summary

The Audio Video (AV) Support Technician is responsible for the installation, maintenance, monitoring, support, and continuous operation of conference room and audiovisual technology throughout the organization. This role serves as a key member of the onsite AV support team, ensuring conference rooms, collaboration spaces, executive briefing centers, and event venues are fully operational and provide a seamless meeting experience. The technician performs proactive daily room health checks, responds to service requests, troubleshoots complex audiovisual and conferencing issues, coordinates with vendors for escalations and repairs, and supports both routine meetings and large-scale corporate events. The ideal candidate has strong technical expertise in enterprise video conferencing systems, audiovisual hardware, event support, and customer service.

Key Responsibilities

Conference Room Operations & Support

• Perform daily health checks and preventative maintenance of executive conference rooms and collaboration spaces.
• Monitor room technology to identify and resolve issues before they impact users.
• Troubleshoot and resolve audio, video, presentation, display, and conferencing issues.
• Install, configure, upgrade, and support conference room AV systems and related equipment.
• Ensure room systems remain current with approved firmware, software, and security updates.
• Document recurring issues, resolutions, and operational procedures.

AV Systems Administration

• Support enterprise conferencing and collaboration technologies including:
• Microsoft Teams
• Zoom
• Cisco Video Endpoints
• Poly Video Conferencing Systems
• WebEx Collaboration Solutions
• Support displays, projectors, microphones, cameras, speakers, control systems, and digital signal processors.
• Troubleshoot room control systems, presentation devices, wireless collaboration tools, and peripheral equipment.
• Coordinate AV equipment moves, additions, and changes across multiple facilities.

Incident & Vendor Management

• Respond to incidents, service requests, and escalations within established service level objectives.
• Work directly with team members and service providers to diagnose and resolve open issues.
• Coordinate repairs, warranty replacements, maintenance activities, and vendor support engagements.
• Track and document issue resolution activities within approved ticketing systems.

Event Support

• Provide onsite technical support for executive meetings and all-hands meetings.
• Assist in planning, setup, testing, and execution of company events.
• Participate in quarterly large-scale corporate events, coordinating with AV engineers, event producers, and stakeholders to ensure successful execution.

Monitoring & Continuous Improvement

• Monitor room performance, availability, and user experience metrics.
• Participate in testing new AV technologies and conferencing solutions.
• Maintain accurate inventory records and equipment documentation.

Required Qualifications

• 3+ years of experience supporting enterprise audiovisual and video conferencing environments.
• Experience with Microsoft Teams, Zoom, Cisco video conferencing systems, Poly endpoints, and WebEx solutions.
• Experience troubleshooting audio, video, and collaboration technology issues.
• Knowledge of AV signal flow, audio systems, video distribution, and conferencing infrastructure.
• Experience supporting executive conference rooms and customer-facing meeting environments.
• Strong customer service and communication skills.
• Experience coordinating with external vendors and service providers.
• Ability to lift and install AV equipment and work in conference room environments.
• Ability to manage multiple priorities in a fast-paced support environment.

Preferred Qualifications

• Experience supporting live and hybrid corporate events.
• Familiarity with digital mixers, microphones, cameras, projectors, displays, and AV control systems.
• Experience with ServiceNow or other enterprise ticketing platforms.
• Basic understanding of networking concepts including IP addressing, VLANs, QoS, and connectivity troubleshooting.
• Experience creating technical documentation, runbooks, and support procedures.
• CTS, CTS-I, CTS-D, Microsoft Teams Rooms, Zoom, or Cisco collaboration certifications preferred.

Knowledge, Skills, and Abilities

• Enterprise video conferencing technologies
• Strong understanding of Microsoft Office (e.g. PowerPoint, Excel)
• AV equipment installation and configuration
• Audio and video troubleshooting
• Conference room operations and maintenance
• Event production support
• Vendor management and coordination
• Customer service and executive support
• Technical documentation
• Incident management processes
• Strong verbal and written communication skills

Work Environment

• Onsite position supporting conference rooms, meeting spaces, and event venues.
• May require occasional early morning or evening support for executive and corporate events.
• Ability to travel between local office locations as needed.
• Ability to move, install, and support audiovisual equipment safely within office environments.

This role is ideal for a hands-on AV professional who enjoys delivering exceptional meeting and event experiences while maintaining reliable conference room technology for executives, employees, and guests.

Notes

Onsite

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status