AV Field Technician: Diagnostics & Client Support

FORTÉ; Bismarck (ND); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Plans

Employer Paid

Short-Term Disability

Voluntary Life Insurance and Long-Term

ESOP

HSA and FSA

Employee Assistance Program

Tuition Reimbursement

Job summary

FORTÉ is a 100% employee‑owned company with 50+ years of experience, delivering systems that power smarter workplaces. This role focuses on diagnosing and resolving AV system issues, providing client training, and maintaining equipment performance across customer sites.

The position requires strong technical skills, independence, and willingness to travel to client locations. CTS or related certs are preferred but not mandatory with relevant experience.

Qualifications

• Previous experience in the service or installation of AV systems
• Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
• Ability to load code and DSP files including Crestron, BIAMP, and Q-SYS
• Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
• Excellent communication skills with a customer service‑oriented approach
• Ability and willingness to travel to customer sites
• CTS Certification is preferred but not required with the right experience. Any other industry related certs or training are also a plus. (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)

Responsibilities

• Diagnose and resolve technical issues with AV systems, including troubleshooting connectivity
• Provide technical support and training to clients on the operation and functionality of AV equipment
• Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
• Assist in documenting service procedures and service-related activities
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients

Skills

Technical aptitude

DSP loading

Customer service

Tools

Crestron

Biamp

Q-SYS

Job description

FORTÉ is a 100% employee‑owned company with 50+ years of experience, delivering systems that power smarter workplaces. This role focuses on diagnosing and resolving AV system issues, providing client training, and maintaining equipment performance across customer sites.

The position requires strong technical skills, independence, and willingness to travel to client locations. CTS or related certs are preferred but not mandatory with relevant experience.