AV Service Tech

American Sound; Atlanta (GA); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401(k)

Paid Time Off

Paid Holidays

Company Van

Job summary

American Sound is seeking an AV Service Technician to join our Atlanta team. The role focuses on troubleshooting and recommissioning AV/UC systems across education and enterprise environments. You will load DSP files, support remote monitoring tools, and ensure client satisfaction through proactive service.

The position is on-site with day shifts, offering a competitive hourly pay and benefits. Training and a collaborative, customer-first culture are emphasized.

Qualifications

• 5+ years of hands-on experience with enterprise AV systems.
• Ability to read and interpret line drawings and schematics.
• Experience updating DSP and AV configuration files.
• CTS certification preferred

Responsibilities

• Remounting monitors, speakers, and microphones
• Loading programming and DSP files to hardware and networked devices
• Assisting with setup and support of remote monitoring tools like Utelogy, XiO, and Reflect
• Ticket & RMA management
• Updating and providing feedback for as built drawings
• System recommissioning and end user training
• Some travel required depending on project and skillset
• Tools and van provided

Skills

AV systems

Reading line drawings

Customer service

Education

CTS certification

Tools

Crestron

Extron

Biamp

QSC

AMX

Logi

Cisco

Poly

Job description

Position: AV Service Tech

Location: Atlanta, GA

Remote Status: On-Site

Job Id:200

# of Openings:1

We’re always looking for talented individuals to help us push the boundaries of innovation in audiovisual and IT solutions. Be a part of a dynamic team that’s shaping the future of technology integration.

Explore our current job opportunities and see if there’s a fit for you.

We are searching for an AV Service Technician to join our growing Atlanta team. The AV Service Technician is responsible for the trouble shooting and recommissioning of small to large scale AV systems. The typical issues are Enterprise AV systems with audio DSP but may also include large scale complex systems including higher education classrooms, campus technology, auditoriums, divisible conference spaces, command/control centers, stadiums, and houses of worship.

Job Responsibilities:

• Remounting monitors, speakers, and microphones
• Loading programing and DSP files to hardware and networked devices
• Assisting with setup and support of Remote Monitoring tools like Utelogy, XiO, and Reflect
• Ticket & RMA management
• Updating and providing feedback for as built drawings
• System recommissioning and end user training
• Some travel required depending on project and skillset
• Tools and van provided

Job Requirements:

• 5+ years and deep knowledge of AV systems
• CTS preferred
• Experience reading line drawings
• Component level experience with AV/UC manufacturers including Crestron, Extron, Biamp, QSC, AMX, Logi, Cisco, Poly, etc.
• Updating DSP and AV configuration files
• Great customer skills with a focus on customer satisfaction and communication
• Must be able to lift 50 pounds and use a ladder

Job Compensation and Details:

• Pay- $35-40/hr with potential bonus at year end
• Shift Time and Days- Day shift, M-F
• Benefits include but are not limited to: Health, Vision, and Dental Insurance, 401k Vacation, PTO, and Paid Holiday

At American Sound, we believe in more than just working with technology; we focus on working with people. Our team thrives on innovation, collaboration, and inclusivity, ensuring every voice is heard and valued. We offer a dynamic and supportive environment where talent is nurtured and professional growth is encouraged. With competitive salaries, excellent benefits, and opportunities to advance, we are committed to helping our employees reach their full potential. Join us and be part of a company where innovation and teamwork come together to drive success.

Trusted by Industry Leaders. Proven Results.

American Sound took on a complex video wall retrofit with professionalism, flexibility, and a true solutions-driven mindset. Their team communicated clearly, resolved challenges quickly, and delivered a high-quality final product. We’re grateful for their support and look forward to future collaborations!

The process from ordering to installation was smooth and flawlessly executed. We're grateful to have such professional support in our hospitals, and both our teams and end users are extremely happy with the results. Looking forward to future AV projects with American Sound!

The project turned out great and met expectations. Looking forward to working with you again soon! Thanks

The ASEI Team efficiently and safely moved our asset from CETL to MBC with flawless execution. Special thanks to Nathan and Ryan for their thoughtful risk assessment and coordination, and to Mason for his skilled work. It’s always a pleasure working with such a professional and reliable team.

The team went above and beyond during their service call at the Courthouse, taking time to explain the system and answer all of our questions. The courtroom mics have never sounded better—they dialed everything in perfectly. We’re grateful for the support and look forward to working with them again!

This install was great. Thank you to your whole team for the flexibility and quick work.

We don’t just install tech—we create solutions that work. Let’s design an AV & IT system that supports your business, your team, and your future.

We’re here to assist you with your AV needs.