AV Sales Specialist

ADI | Snap One; Orlando (FL); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k from Day 1

Paid holidays

Vacation time (2–3 weeks)

Job summary

ADI Global Distribution in Orlando, FL is seeking an AV Sales Specialist to expand market share and drive AV solutions for customers in a fast-paced, customer-first environment. You will conduct consultative selling, develop customer profiles, and utilize CRM/ERP tools to track revenue, opportunities, and milestones while collaborating with vendors and store teams to deliver superior AV experiences.

This role offers weekday hours with no weekends, strong benefits from Day 1, and clear paths to

Qualifications

• 3+ years sales and/or customer service experience.
• Residential AV knowledge/experience.
• Smart Home experience preferred.

Responsibilities

• Deliver best-in-class customer service.
• Increase AV sales in local markets and acquire new accounts.
• Meet revenue, gross margin and brand goals.
• Leverage market data and internal tools to identify growth opportunities.
• Create and manage customer profiles to illustrate opportunities.
• Use CRM/ERP to track revenue and opportunities and activities.
• Educate customers with AV guidance through product demos and trainings.
• Coordinate AV store events with vendors or reps.
• Report on merchandising and store oversight.
• Provide market intelligence to management.
• Demonstrate value-based benefits of AV solutions.
• Assist with warranties and product specifications during sales.

Skills

Sales Experience

Customer Service

AV Knowledge

Smart Home Experience

Job description

ADI Global Distribution is hiring an AV Sales Specialist who will increase market share, uncover new opportunities, and drive solutions with our AV customers that result in long-term customer relationships.

The AV Sales Specialist must be comfortable working in a fast-paced environment with a customer first approach. The position will require consultative selling, design assistance, multitasking and forward thinking.

ADI Global is North America’s leading wholesale distributor of security, low voltage products and AV solutions. We are passionate about helping customers prosper in this exciting and growing marketplace. We understand the business of customer service but more importantly, we understand that our people are our greatest asset. We take pride in having the largest and most well-trained team of sales and technical professionals that can help customers.

JOB DUTIES:

• Best in class customer service
• Increase AV sales in local markets – through wallet share and new account acquisition
• Meet and exceed revenue, gross margin and exclusive brand goals
• Leverage internal tools, market intelligence and field/local input to identify key areas of growth, brand opportunities, etc.
• Create and manage customer profiles to illustrate opportunities and success
• Use CRM and ERPs to track efforts including but not limited to revenue, supplier/category opportunities, and activities
• Strengthen current customer relationships through pro-active call out campaigns, educating customers and providing overall AV guidance and solutions through:
• Product knowledge, pro-active promotion, product demonstrations and trainings
• Create and/or develop relationships with suppliers and suppliers representatives
• Implement customer trainings to drive sales growth
• Assist the Store Manager in coordinating A/V and Smart Home store events, counter days, etc. with vendors or reps.
• Complete and report on all aspects of AV store merchandising and oversight
• Provide market intelligence and guidance to manager
• Demonstrate value-based benefits of solutions
• Assist customers with warranties, manufacturing specifications, care and maintenance of product and delivery options as part of the sales process
• Serve as the go-to AV expert, staying up to date with the latest product updates and new releases

MUST HAVE:

• 3+ years sales and/or customer service experience
• Residential AV knowledge/experience
• Smart Home experience preferred

WE VALUE:

• Familiar with and able to program control systems including: RTI, Control4, Savant, Creston, Lutron, Holm, etc.
• Ability to multi-task

WHAT'S IN IT FOR YOU:

• Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
• 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
• 12 paid holidays each year
• Four weeks parental leave without using vacation time
• Team member discounts on company products and other retail/service providers
• Monday to Friday working hours - no weekends
• Opportunity to progress within a global business