AV Sales Specialist

Resideo Technologies Inc.; Moon Township (Allegheny County); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Commuter Benefit

Pet Insurance

401k Participation

Paid Vacation

Paid Holidays

Parental Leave

Employee Discounts

Job summary

An established industry player is seeking an AV Sales Specialist to drive market share and foster long-term relationships with AV partners. This dynamic role requires a customer-first mindset and the ability to thrive in a fast-paced environment. You will leverage your sales experience and residential AV knowledge to uncover new opportunities and enhance customer satisfaction. With a focus on consultative selling and design assistance, this position offers a chance to make a significant impact in a growing marketplace. Join a passionate team dedicated to performance, customer service, and employee development, and take your career to the next level.

Qualifications

• 3+ years of sales and customer service experience required.
• Strong knowledge of residential AV systems and smart home technology.

Responsibilities

• Provide best-in-class customer service and increase AV sales.
• Strengthen customer relationships through proactive engagement.

Skills

Sales Experience

Customer Service

Residential AV Knowledge

Smart Home Experience

Multitasking

Tools

CRM Software

ERP Systems

Control Systems Programming

Job description

ADI Global Distribution is hiring an AV Sales Specialist who will increase market share, uncover new opportunities, and drive solutions with our AV partners (customers) that result in long-term customer relationships.

The AV Sales Specialist must be comfortable working in a fast-paced environment with a customer-first approach. The position will require consultative selling, design assistance, multitasking, and forward thinking. This position is not eligible for sponsorship.

ADI/Snap, part of Resideo Inc, is North America’s leading wholesale distributor of security, low voltage products, and AV solutions. We are passionate about helping customers prosper in this exciting and growing marketplace. We understand the business of customer service, but more importantly, we understand that our people are our greatest asset. We take pride in having the largest and most well-trained team of sales and technical professionals that can help customers.

Are you ready to be the reason we are considered the best in the industry? Apply today and learn more about our culture of performance, customer service, and employee development.

JOB DUTIES:

• Best in class customer service
• Increase AV sales in local markets – through wallet share and new account acquisition
  • Meet and exceed revenue, gross margin and exclusive brand goals
  • Leverage internal tools, market intelligence and field/local input to identify key areas of growth, brand opportunities, etc.
  • Create and manage customer profiles to illustrate opportunities and success
  • Use CRM and ERPs to track efforts including but not limited to revenue, supplier/category opportunities, and activities
• Strengthen current customer relationships through pro-active call out campaigns, educating customers, and providing overall AV guidance and solutions through:
  • Product knowledge, pro-active promotion, product demonstrations, and trainings
• Create and/or develop relationships with suppliers and supplier representatives
• Implement customer trainings to drive sales growth
• Assist the Branch Manager in coordinating A/V and Smart Home branch events, counter days, etc. with vendors or reps.
• Complete and report on all aspects of AV branch merchandising and oversight
• Provide market intelligence and guidance to manager
• Demonstrate value-based benefits of solutions
• Assist customers with warranties, manufacturing specifications, care and maintenance of product and delivery options as part of the sales process
• Serve as the go-to AV expert, staying up to date with the latest product updates and new releases

MUST HAVE:

• 3+ years sales and/or customer service experience
• Residential AV knowledge/experience
  • Smart Home experience preferred
  • Audio distribution, video distribution, lighting control, home automation

WE VALUE:

• Familiar with and able to program control systems including: RTI, Control4, Savant, Crestron, Lutron, Holm, etc.
• Ability to multi-task

WHAT'S IN IT FOR YOU:

• Medical, Dental, Vision, Commuter Benefit, Pet Insurance, and 401k participation from Day 1
• 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
• 12 paid holidays each year
• Four weeks parental leave without using vacation time
• Employee discounts on company products and other retail/service providers
• Monday to Friday working hours - no weekends
• Opportunity to progress within a global business