AV & IT Technician – Student Life Support

Austin Community College; Michigan; On-site; USD 40,000 - 60,000; Full time

Job summary

A higher education institution in Michigan seeks a support technician to provide operational support for IT and A/V systems at Student Life buildings. This role involves troubleshooting, equipment installation, and mentoring student staff. The ideal candidate should have an Associate Degree and experience in desktop support. The position requires effective communication skills and a commitment to service. The job includes an on-call rotation and reports to the operations management team.

Qualifications

• 1+ years of experience in desktop support and managing troubleshooting.
• Experience with Windows, Mac, or Linux-based systems.
• 1+ years troubleshooting A/V issues and print-related technologies.

Responsibilities

• Provide second/third-tier technical support for daily operations.
• Perform installation and support services for IT and A/V infrastructure.
• Support onboarding and offboarding of Student Life staff.

Skills

Troubleshooting

Customer service orientation

Technical problem resolution

Time management

Education

Associate Degree or equivalent experience

Tools

Crestron devices

Ticketing systems

Network tools

Job description

A higher education institution in Michigan seeks a support technician to provide operational support for IT and A/V systems at Student Life buildings. This role involves troubleshooting, equipment installation, and mentoring student staff. The ideal candidate should have an Associate Degree and experience in desktop support. The position requires effective communication skills and a commitment to service. The job includes an on-call rotation and reports to the operations management team.