AV/IT Support Technician - AV Event & End User Support

Astreya; New York (NY); On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision

Flexible Spending Account

Pre-Tax Commuter Benefits

Professional Development

Job summary

Astreya seeks a versatile AV professional blending Tier 3 event production with End User Services and Tier 1 support. This role covers onsite, virtual, hybrid events and occasional offsite assignments, focusing on high-quality audio, video, and conferencing delivery.

The candidate should have 3–5 years in AV or technical support, strong troubleshooting, and the ability to coordinate with venues, vendors, and internal teams while travel may be required.

Qualifications

• 3 to 5 years of AV, live event production, UCC, or technical support experience.
• Knowledge of audio, video, conferencing, and collaboration tech.
• Experience supporting live corporate events under pressure.
• Strong troubleshooting and customer service skills.

Responsibilities

• Support onsite, virtual, hybrid, and occasional offsite events from pre-production through event closeout.
• Review technical plans, run of show documentation, equipment requirements, and production schedules.
• Set up, configure, test, operate, and troubleshoot audio, video, conferencing, presentation, playback, recording, and related event systems.
• Support rehearsals, presenters, executives, and live event delivery.
• Diagnose and resolve technical issues quickly during live events.
• Capture and deliver event recordings and complete basic post-event documentation.
• Periodically manage offsite events, including coordination with venues and vendors, equipment deployment, technical setup, live operation, troubleshooting, and event closeout.
• Perform routine and corrective maintenance on AV and UCC systems, conference rooms, and related equipment.
• Troubleshoot AV hardware, control systems, network-connected devices, and supported collaboration platforms.
• Provide Tier 1 End User Services support when required, including hardware, software, peripherals, user accounts, connectivity, mobility, and basic workstation troubleshooting.
• Fulfill end-user hardware requests, equipment setups, replacements, and office support needs.
• Document incidents, service requests, system changes, and resolutions in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate Tier 2/Tier 3, engineering, infrastructure, or vendor teams.
• Provide a high level of customer service and collaborate effectively with internal teams, external partners, vendors, and client stakeholders.

Skills

AV and live events

UCC support

Technical support

Tools

Zoom Rooms

Q-SYS

Dante

NDI

Digital consoles

Video switchers

IPTV

Enterprise AV networking

Job description

Position Summary

This blended role provides up to Tier 3 event production and AV/UCC support while also assisting with End User Services and Tier 1 helpdesk tasks as required by the business.

The technician should have approximately 3 to 5 years of relevant AV, event production, or technical support experience.

Responsibilities

• Support onsite, virtual, hybrid, and occasional offsite events from pre-production through event closeout.
• Review technical plans, run of show documentation, equipment requirements, and production schedules.
• Set up, configure, test, operate, and troubleshoot audio, video, conferencing, presentation, playback, recording, and related event systems.
• Support rehearsals, presenters, executives, and live event delivery.
• Diagnose and resolve technical issues quickly during live events.
• Capture and deliver event recordings and complete basic post-event documentation.
• Periodically manage offsite events, including coordination with venues and vendors, equipment deployment, technical setup, live operation, troubleshooting, and event closeout.
• Perform routine and corrective maintenance on AV and UCC systems, conference rooms, and related equipment.
• Troubleshoot AV hardware, control systems, network-connected devices, and supported collaboration platforms.
• Provide Tier 1 End User Services support when required, including hardware, software, peripherals, user accounts, connectivity, mobility, and basic workstation troubleshooting.
• Fulfill end-user hardware requests, equipment setups, replacements, and office support needs.
• Document incidents, service requests, system changes, and resolutions in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate Tier 2/Tier 3, engineering, infrastructure, or vendor teams.
• Provide a high level of customer service and collaborate effectively with internal teams, external partners, vendors, and client stakeholders.

Qualifications & Experience

• 3 to 5 years of relevant experience in AV, live event production, UCC, or technical support.
• Strong working knowledge of professional audio, video, conferencing, presentation, recording, and collaboration technologies.
• Experience supporting live corporate events and troubleshooting issues in high-pressure environments.
• Working knowledge of end-user computing, including desktops, laptops, peripherals, operating systems, connectivity, and common software issues.
• Strong troubleshooting, communication, documentation, and customer service skills.
• Ability to work independently, prioritize competing requests, and shift between event, AV/UCC, and end-user support responsibilities.
• Ability and willingness to periodically travel to and manage offsite events as required by the business.
• Flexibility to support event schedules that may occasionally require adjusted working hours.

Preferred Qualifications

• Strong experience with Zoom Rooms, Q-SYS, Dante, NDI, digital audio consoles, video switchers, PTZ camera systems, IPTV, and enterprise AV networking.
• AVIXA CTS-I/CTS-D, Q-SYS Level 2, and/or Dante Certifications

The role requires flexibility to shift between event delivery, AV/UCC support, and Tier 1 end-user support based on business priorities, with scheduled and business-critical events taking priority.

Salary Range

$23.49 - $37.10 USD (Hourly)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including:

• Medical provided throughUHC(PPO, HSA,Surestoptions) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided throughUHC

• Nationwide Vision provided byUHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g.Udemy and Coursera

• Corporate Wellness Programprovided by Goomi Group

• Employee Assistance Program

• Wellness Days

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or otherancillarybenefits required under state and federal law