AV Technician II

Astreya; Chicago (IL); On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible Spending Account

Commuter Benefit/Parking & Transit

Tuition Reimbursement

Paid Time Off

Paid Holidays

Life Insurance

Disability Insurance

Wellness Program

Employee Assistance Program

Job summary

Astreya is seeking an AV Technician II to join our onsite team supporting a global client. You will install and maintain AV/VC systems, troubleshoot issues, and support high-profile events, traveling to client offices as needed.

The role emphasizes problem solving, system monitoring, and collaboration with cross-functional teams to meet SLAs and deliverables in fast-paced environments.

Qualifications

• GED or high school diploma and 2–5 years related experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Ability to think and work independently
• Strong understanding of wiring and termination skills for AV equipment
• Excellent written and oral communication skills
• Understanding of reading architecture, electrical, structural & AV drawings
• Ability to work day, evening or weekend shifts and travel to support distant events
• Must have valid driver’s license and safe driving record

Responsibilities

• Participate in installation of all AV equipment and displays including audio and video conferencing equipment
• Monitor system alerts and assist to resolve issues in MS Teams Room hardware and software
• Analyze MS Teams Room system for failure and re-image the operating system if needed
• Ensure SLAs and daily deliverables are met including ticket updates
• Research system technology and provide resolution to complex issues for processes
• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues
• Follow all policies, standards or safety guidelines required by client
• Engage in problem solving and troubleshooting during installations
• Perform equipment setups, breakdowns and troubleshoot issues during events
• Perform pre-event checks as required
• Liaise with cross-functional teams and internal users before and during events
• Interface with end users and vendors to address requests and requirements
• Identify and solve issues that impact client conference rooms
• Other duties as required; not a comprehensive list

Skills

AV installation

Diagnostics & repair

Customer service

Communication

Independent work

Driver's license

Education

High school diploma or GED

Tools

AV systems

Job description

What this Job Entails:

The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required.

Scope:

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.

• Monitor all system alerts and assist to resolve issues in MTR (MS Teams Room) system hardware and software.

• Analyze MTR system for failure and re-imaging of the operating system if needed.

• Ensure that SLAs and daily deliverables are met including ticket updates

• Perform research on system technology and provide resolution to complex issues for processes.

• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.

• Follow all policies, standards or safety guidelines that client requires

• Engage in problem solving and troubleshooting of any issue that may arise during an installation.

• Perform equipment setups, breakdowns and troubleshoot issues during events.

• Perform all necessary pre-event checks as required.

• Liaise with cross-functional teams and internal users before and during events.

• Interface with end users and vendors to address requests and requirements.

• Identify and solve issues that impact client conference rooms.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Ability to think and work independently

• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

• Excellent written and oral communication skills and strong customer service skills

• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

• Ability to work day, evening or weekend shifts and travel to support a distant event if required

• Must have valid driver’s license and safe driving record

Preferred Qualifications:

• Various certifications

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively

Salary Range

$21.27 - $33.58 USD (Hourly)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, **** including:

• Medical provided throughUHC(PPO, HSA,Surestoptions) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided throughUHC

• Nationwide Vision provided byUHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g.Udemy and Coursera

• Corporate Wellness Programprovided by Goomi Group

• Employee Assistance Program

• Wellness Days

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or otherancillarybenefits required under state and federal law