Sr. Event Support Technician

Astreya; New York (NY); On-site; USD 39,000 - 62,000; Full time

Benefits offered by this job

Medical insurance (UHC)

Dental

Vision

Flexible Spending Account

401k Plan

Paid Time Off

Paid Holidays

Tuition Reimbursement

Wellness Program

Employee Assistance Program

Job summary

Astreya in New York, NY seeks a Senior Event Support Technician to lead on-site AV for executive meetings, hybrid events, and live productions.

You will coordinate with AV Engineering, Workplace, IT, and vendors, perform pre-event testing, and ensure production-ready spaces. Excellent communication is required to support executive leadership and high-profile events.

Qualifications

• 7+ years of professional AV experience in enterprise conference centers or live production spaces.
• Strong experience with Zoom Rooms, Q-SYS, Dante, NDI, digital audio consoles, video switchers, PTZ camera systems, IPTV, and enterprise AV networking.
• Advanced troubleshooting skills across AV hardware, control systems, networking, and signal distribution.
• Excellent communication skills to support executive leadership and high-profile events.

Responsibilities

• Provide Tier 3 technical support for executive meetings, client events, town halls, and hybrid productions.
• Operate and support production-grade AV systems including audio mixers, video switchers, PTZ cameras, Q-SYS DSP/control, Dante audio, NDI, IPTV, and AV-over-IP systems.
• Own the daily operation, readiness, and preventative maintenance of the executive conference center, including standard conference rooms, boardrooms, divisible spaces, and multi-purpose event spaces.
• Perform advanced troubleshooting of AV, networking, control systems, audio and video signal flow; serve as the primary escalation point for complex issues.
• Conduct pre-event testing, technical rehearsals, onsite event support, and post-event system validation.
• Coordinate with AV Engineering, Workplace, IT, Networking, vendors, and event stakeholders to ensure successful event execution.
• Maintain system documentation, firmware, inventory, and operational standards while identifying opportunities for continuous improvement.
• Support commissioning of new AV systems, technology evaluations, and deployment of enterprise AV standards.

Skills

Zoom Rooms

Q-SYS DSP

Dante

NDI

IPTV

Video switchers

PTZ cameras

AV networking

Troubleshooting

Executive comms

Tools

Crestron

Logitech

Shure

Job description

## Sr. Event Support TechnicianApplylocations: New York, NYtime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 31, 2026 (18 days left to apply)job requisition id: R0016722**Position Summary**The Senior Event Support Technician is responsible for the technical operation, support, and maintenance of an executive conference center and other high-profile collaboration spaces. This role serves as the highest level of onsite AV support, providing white-glove service for executive meetings, client presentations, hybrid events, and live productions while ensuring mission-critical spaces remain operational and production-ready.The technician acts as the primary technical lead for complex AV systems, partnering with AV Engineering, Workplace, IT, and Event teams to deliver flawless meeting and event experiences.**Key Responsibilities*** Provide Tier 3 technical support for executive meetings, client events, town halls, and hybrid productions.* Operate and support production-grade AV systems including audio mixers, video switchers, PTZ cameras, Q-SYS DSP/control, Dante audio, NDI, IPTV, and AV-over-IP systems.* Own the daily operation, readiness, and preventative maintenance of the executive conference center, including standard conference rooms, boardrooms, divisible meeting spaces, and multi-purpose event spaces.* Perform advanced troubleshooting of AV, networking, control systems, audio, and video signal flow; serve as the primary escalation point for complex issues.* Conduct pre-event testing, technical rehearsals, onsite event support, and post-event system validation.* Coordinate with AV Engineering, Workplace, IT, Networking, vendors, and event stakeholders to ensure successful event execution.* Maintain system documentation, firmware, inventory, and operational standards while identifying opportunities for continuous improvement.* Support commissioning of new AV systems, technology evaluations, and deployment of enterprise AV standards.**Qualifications*** 7+ years of professional AV experience supporting enterprise conference centers, executive environments, or live production spaces.* Strong experience with Zoom Rooms, Q-SYS, Dante, NDI, digital audio consoles, video switchers, PTZ camera systems, IPTV, and enterprise AV networking.* Advanced troubleshooting skills across AV hardware, control systems, networking, and signal distribution.* Excellent communication skills with the ability to support executive leadership and high-profile events in a fast-paced environment.**Preferred Certifications*** AVIXA CTS-I/CTS-D* Q-SYS Level 2* Dante Certification* Zoom Rooms Certification* Manufacturer certifications (Logitech, Shure, Crestron, etc.)**Salary Range**$28.76 - $45.40 USD (Hourly)* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.***Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days 401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law