AV & IT Operations Specialist – Conferencing & Support

figure.ai; San Jose, Northern (CA, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Figure, a robotics and AI company headquartered in San Jose, CA, seeks an IT/AV Operations Specialist to manage conference rooms, AV systems, and ongoing IT help-desk tasks. You will help onboard/offboard users and handle imaging, inventory, and logistics as part of the IT operations team.

In this role, you will document issues, coordinate with teams, and ensure timely resolution while supporting a fast-paced enterprise environment.

Qualifications

• 2–3 years in IT or AV support, operations or installation.
• Experience with AV/VC systems in a corporate environment.
• Hands-on with device management tools and MDM systems.
• Proficiency with Windows, Mac and Linux operating systems.
• Experience managing Google Workspace and Okta IDP.
• Solid knowledge of office networks (Wi‑Fi, DHCP, VLANs).
• Excellent customer service, problem solving and teamwork abilities.
• CA Drivers License

Responsibilities

• Manage daily IT/AV operations of conference rooms and spaces.
• Provide Tier 1 Help Desk support and drive issues to close-out.
• Onboard/offboard users, imaging, inventory and logistics support.
• Document, track and monitor problems for timely resolution.
• Act as backup AV support when lead is unavailable.

Skills

Customer service

Problem solving

Teamwork

Windows

Mac

Linux

Communication

Tools

Google Workspace

Okta

FleetDM

MDM (Device Policy)

Zoom

Jira

Slack

Envoy

Job description

Figure, a robotics and AI company headquartered in San Jose, CA, seeks an IT/AV Operations Specialist to manage conference rooms, AV systems, and ongoing IT help-desk tasks. You will help onboard/offboard users and handle imaging, inventory, and logistics as part of the IT operations team.

In this role, you will document issues, coordinate with teams, and ensure timely resolution while supporting a fast-paced enterprise environment.