AV IT Support Technician I — VIP/Event AV Specialist

DHL Holdings Corp; Austin (TX); Vor Ort; USD 34.000 - 36.000; Vollzeit

Benefits dieser Stelle

PTO

401(k) Retirement Plan

Education assistance

Zusammenfassung

DLH Corp is seeking an AV IT Support Technician - Level 1 to provide end-to-end AV system support for our federal customer. You will troubleshoot, resolve outages, train users, and coordinate with vendors, Facilities, IT, and procurement to ensure system uptime.

Expected to handle on-site support at Bethesda/Rockville, MD, with strong focus on customer service, VIP support, and secure configurations. Candidates should have an Associate degree with IT experience or equivalent HS + certifications

Qualifikationen

• Associates Degree with 4+ years IT or related experience or HS with 4 years IT experience plus 2 certifications.
• Experience with multiple AV platforms and hardware (DSP/ Routing and Unified Communications).
• Experience using an ITSM ticketing system (ServiceNow preferred).
• Strong customer service and AV support skills, including VIP/executive support.
• Experience managing customer and vendor expectations and driving corrective actions.
• Daily onsite support at Bethesda/Rockville, MD locations; ability to obtain Public Trust clearance.

Aufgaben

• Provide guidance on configuration, maintenance, and enhancement of deployed AV solutions.
• Offer 1st–3rd tier support for diagnostics and repair of AV system components to prevent outages.
• Determine issue severity and escalate to specialized teams when needed.
• Provide AV support during scheduled events, including planning and training.
• Draft and revise documentation for AV systems and SOPs.
• Provide comprehensive training to customers on AV operation and best practices.
• Oversee AV vendors, schedule activities, and report on service quality to the client.
• Maintain AV inventory and plan lifecycle upgrades.
• Provide enhanced VIP AV and user support.
• Configure AV solutions for secure operation, including software updates and security configurations.
• Support NIH-provided teleconferencing and VOIP tools (MS Teams, Zoom, WebEx).
• Triage service tickets via ITSM system and ensure timely resolution.

Kenntnisse

AV support

Customer service

VIP support

Ausbildung

Associate degree

High school diploma

Tools

Q-SYS

Extron

Crestron

Atlona

Biamp Tesira

Shure

Sennheiser

Logitech

Bose

Polycom

Barco ClickShare

MS Teams

Cisco

Webex

Jobbeschreibung

DLH Corp is seeking an AV IT Support Technician - Level 1 to provide end-to-end AV system support for our federal customer. You will troubleshoot, resolve outages, train users, and coordinate with vendors, Facilities, IT, and procurement to ensure system uptime.

Expected to handle on-site support at Bethesda/Rockville, MD, with strong focus on customer service, VIP support, and secure configurations. Candidates should have an Associate degree with IT experience or equivalent HS + certifications