AV Installation Specialist

The Chronicle Of Higher Education, Inc.; Oshkosh (WI); On-site; USD 45,000 - 55,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is seeking an AV Installation Specialist to design, install, and implement complex AV systems for events and classrooms. You will lead room preparations and ensure equipment functions securely according to client requests.

Responsibilities include managing equipment, responding to IT tickets, coordinating installations, and advising on hardware and software options. A background in training, strong communication, and customer service are required.

Qualifications

• Experience providing training on use of technology.
• Ability to create clear instructions for using technology.
• Strong customer service skills.
• Knowledge in troubleshooting audio-visual equipment.
• Excellent organizational and administrative skills.

Responsibilities

• AV equipment setup, upgrades, configuration, testing for events, instruction, or meetings.
• Respond to IT ticketing system requests.
• Schedule logistics and resources for new AV installations.
• Test and recommend hardware/software options to ensure functionality and security.
• Consult on AV equipment purchases.

Skills

Training experience

Communication

Customer service

Troubleshooting AV equipment

Organizational skills

Education

High School Diploma

Associate or Bachelor's in Technology/Education

Tools

Q-SYS

Extron

Job description

Position Title

AV Installation Specialist

Job Category

University Staff

Employment Type

Regular

Job Profile

AV Technician III

Job Duties

Designs, installs, and implements large, highly complex, routine, and non‑routine audiovisual (AV) hardware, software, and associated systems. Leads the preparation of rooms, venues, or events with proper AV equipment to ensure proper functionality and security according to client requests and business needs.

Key Job Responsibilities

• AV Equipment Support - 75%
  • Sets up, installs, upgrades, configures, troubleshoots, adjusts, documents, and connects complex audio, visual, lighting, computer equipment, and peripherals in various environments for events, academic instruction, distance education, or meetings according to established requirements and requests.
  • Responsible for responding to assistance requests in the campus IT ticketing system.
  • Schedules logistics and secures resources for new installations of audiovisual equipment.
  • Tests, maintains, and provides recommendations for alternative hardware and software options to ensure proper functionality, security requirements, and business needs are met.
  • Provide consultation for audio visual equipment purchases.
• Support for Faculty and Staff - 15%
  • Assists with the development and scheduling of operational workplans for classroom technology.
  • Provides consultation and answers questions regarding AudioVisual and Classroom Technology equipment and functionality to individuals and groups based on set material and standards.
• General Responsibilities - 10%
  • Other duties as assigned.

Department

IT User Services

Compensation

Starting at $50,000 commensurate with experience

Required Qualifications

• Experience providing training on use of technology
• Communication skills to create instructions for use of technology
• Customer service skills
• Knowledge in and experience with troubleshooting audio‑visual equipment
• Organizational and administrative skills

Preferred Qualifications

• Preferred Certifications: AV Systems Certifications (Q‑SYS or Extron)
• Professional experience in higher education
• Experience with Q‑SYS and/or Extron programming.
• Practice with project management involving audiovisual components.
• At least 2 years experience supporting technology‑enabled classrooms or distance education programs

Education

• Minimum Degree Required: High School Diploma
• Preferred Degree: Associate's degree or Bachelor's degree in Technology, Education or related field.

Work Authorization

Unless otherwise indicated in the job posting, the University of Wisconsin Oshkosh does not offer H‑1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. UWOshkosh is not an e‑verify employer; therefore, STEM extensions are not options for work authorization.

Legal Notices

Reasonable Accommodations

UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact [e-mail] or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials

UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy

All candidates for employment are subject to a pre‑employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Annual Security and Fire Safety Report (Clery Act)

For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https://uwosh.edu/police/ , or call UWO Police Department, at [phone] for a paper copy.

Equal Opportunity Employer

UW is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.