AV & Event Tech Sales Manager — Luxury Hotel Events

Pinnacle Live; Charlotte (NC); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Performance based incentive plans on c

PTO, holidays and sick/personal days

401k with a contribution match

Health, vision, dental insurance

Job summary

Pinnacle Live is seeking a Sales Manager at Omni Charlotte, NC, to drive venue sales and manage opportunities from leads through contracts. You will create SOWs, quotes, and agreements for AV solutions, collaborating with hotel teams and Pinnacle Live’s internal groups.

Ideal candidates will bring strong communication, project management, and customer service skills, plus familiarity with CRM systems and hospitality sales processes.

Qualifications

• Bachelor's degree in business or related field.
• Minimum two years in a customer service facing role; hospitality sales preferred.
• Proficiency with CRM platforms to extract sales insights.
• Production and staging experience preferred.
• Scenic and décor experience preferred.
• Rigging, Electrical, and Exhibit experience preferred.

Responsibilities

• Serve as a sales SME and ambassador for the designated hotel sales team.
• Generate and revise SOWs, quotes, proposals and contracts for AV services.
• Utilize the company’s sales process including lead prequalification and quotes.
• Build knowledge of Pinnacle Live products and offerings and stay current on tech.
• Provide hotel leads with layouts, renderings, and visuals as needed.
• Enter client information into the CRM and drive an individual sales strategy.
• Communicate with In-Venue Sales and National Director of Venue Sales.
• Focus on building relationships within hotel teams and Pinnacle Live groups.
• Represent Pinnacle Live during site visits and planning meetings.
• Deliver Gold Standard customer experiences throughout sales, events, and follow-up.
• Manage accurate and timely billing of events and clients.
• Perform other duties as assigned.

Skills

Excellent communication

Project management

Problem solving

Customer service

Time management

Business communications

Relationship building

Education

Bachelor's Degree in business or related field

Tools

CRM platforms

Job description

Pinnacle Live is seeking a Sales Manager at Omni Charlotte, NC, to drive venue sales and manage opportunities from leads through contracts. You will create SOWs, quotes, and agreements for AV solutions, collaborating with hotel teams and Pinnacle Live’s internal groups.

Ideal candidates will bring strong communication, project management, and customer service skills, plus familiarity with CRM systems and hospitality sales processes.