AV Break-Fix Technician

EOS IT Solutions; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

EOS IT Solutions, a family‑run global technology and logistics provider, is seeking an AV Break-Fix Technician to maintain enterprise audio-visual systems across three NYC locations and one NJ site.

You will perform hands-on support, preventative maintenance, system lifecycle management, and on-site escalation, collaborating with Engineering, IT, Facilities, and vendors to keep rooms, venues, and deployments reliable and ready for business operations.

Qualifications

• CTS/CTS-D or equivalent AV certifications required.
• Formal education in Electronics, Engineering, IT, or related field.
• Experience supporting enterprise AV environments across multiple offices.
• Experience with executive conference rooms and mission-critical collaboration spaces.
• Experience with enterprise AV monitoring and management platforms.

Responsibilities

• Serve as on-site escalation point for AV issues across three NYC locations and one NJ location.
• Troubleshoot and resolve AV hardware, software, control systems, audio, video, and networking issues.
• Restore systems to operational status with minimal disruption to business.
• Maintain service tickets and documentation daily.
• Perform root cause analysis and drive reliability improvements.
• Coordinate firmware and system updates across AV technologies.
• Track equipment health, warranty status, and lifecycle information.
• Support projects including technology refreshes, upgrades, and new deployments.

Skills

CTS/CTS-D

Dante Certification

AV Industry Certifications

Electronics/Engineering background

Multi-location support

Education

Formal education in Electronics, Engineering, IT

Job description

OUR COMPANY:

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We take pride in delivering forward-thinking solutions based on multi-domain architecture and maintaining top business priorities in customer satisfaction and superior quality of service.

OUR COMPANY:

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We are a truly International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO

The AV Break-Fix Technician is responsible for maintaining operational health, reliability, and performance of enterprise Audio Visual (AV) systems across three New York City locations and one New Jersey location. This role provides hands‑on break‑fix support, preventative maintenance, system lifecycle management, and technical validation for collaboration technologies supporting conference rooms, executive spaces, and training rooms, event venues, and other business‑critical AV environments. The technician serves as the primary on‑site escalation point for complex AV issues and partners closely with Engineering, IT, Facilities, Project Managers, vendors, and integration partners to ensure systems remain reliable, supportable, and operationally ready. The role also supports special projects throughout the Americas, including technology refreshes, system upgrades, office expansions, and new AV deployments.

KEY RESPONSIBILITIES

• Serve as the primary on‑site escalation point for complex AV and in‑room collaboration technology issues across three New York City locations and one New Jersey location.
• Troubleshoot, diagnose, and resolve AV hardware, software, control system, audio, video, signal flow, collaboration platform, and AV networking issues.
• Restore AV systems to operational status with minimal disruption to Bloomberg business operations.
• Update, document, escalated, and resolve assigned service tickets daily while maintaining accurate service records.
• Perform root cause analysis and identify recurring issues to improve long‑term AV system reliability.
• Perform and own preventative maintenance activities, including MPR maintenance, room audits, maintenance schedules, reports, logs, and lifecycle records.
• Coordinate firmware, software, and system update schedules across supported AV technologies.
• Track equipment health, maintenance history, warranty status, and lifecycle information.
• Initiate and manage manufacturer RMAs, warranty replacements, and vendor repairs when equipment cannot be repaired on‑site.
• Support technical evaluation, validation, testing, commissioning, deployment, and operational acceptance of AV technologies and newly deployed rooms.
• Partner with Engineering, IT, Facilities, Project Managers, AV integrators, vendors, contractors, and business stakeholders to maintain operational readiness and service quality.
• Maintain accurate technical documentation, asset information, support records, and service reporting.
• Support approved special projects throughout the Americas, including technology refreshes, upgrades, office expansions, and new AV deployments.

ESSENTIAL CRITERIA

• CTS, CTS-D, Dante Certification, or equivalent AV industry certifications.
• Formal education in Electronics, Engineering, Information Technology, or a related technical field.
• Experience supporting enterprise AV environments across multiple office locations.
• Experience supporting executive conference rooms, event spaces, and mission critical collaboration environments.
• Experience with enterprise AV monitoring and management platforms.
• Extensive knowledge of current AV technologies and industry trends.
• Demonstrated commitment to operational excellence, continuous improvement, and delivering exceptional user experiences

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non‑merit factor.

#Onsite

Pay Range

$80,000—$100,000 USD