AV Customer Success Manager - Proactive Support & Dashboards

Gosvt; Brighton, Northern (MI, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

SVT is a value-added distributor of technology solutions and services, delivering a premier client experience. The Customer Success Manager will engage in daily proactive customer communication, manage tickets through their lifecycle, and monitor dashboards.

They will escalate issues when necessary and ensure follow-up with customers to achieve timely resolutions. Ideal candidates have at least three years of AV troubleshooting and customer service experience, excellent communication skills, and

Qualifications

• A high school diploma or GED is required.
• At least three years of AV troubleshooting and delivering customer service experience.
• Excellent communication and collaboration skills are essential.
• Strong leadership abilities are needed.
• High attention to detail and sense of urgency are desirable.

Responsibilities

• Engage in daily proactive customer communication and manage tickets from start to finish.
• Maintain and monitor customer dashboards and generate calls from dashboards as needed.
• Escalate complex issues to the appropriate team and ensure follow-up with customers.

Skills

AV troubleshooting

Customer service

Communication skills

Leadership

Detail-oriented

Education

High school diploma or GED

Job description

SVT is a value-added distributor of technology solutions and services, delivering a premier client experience. The Customer Success Manager will engage in daily proactive customer communication, manage tickets through their lifecycle, and monitor dashboards.

They will escalate issues when necessary and ensure follow-up with customers to achieve timely resolutions. Ideal candidates have at least three years of AV troubleshooting and customer service experience, excellent communication skills, and