AV & Classroom Technology Specialist

Gwynedd Mercy University; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Gwynedd Mercy University seeks a Media Support Specialist to own the audiovisual and classroom technology in teaching and event spaces. You will troubleshoot issues, coordinate vendor repairs, and provide technical support for campus events, ensuring reliable, well-maintained AV systems.

The role requires strong communication, problem-solving, and a collaborative approach, with the ability to learn and adapt to evolving classroom technologies.

Qualifications

• Hands-on experience supporting audiovisual, classroom, conferencing, or related technologies.
• Strong troubleshooting and problem-solving skills, including the willingness to investigate unfamiliar problems.
• Good judgment, curiosity, and ability to learn new technologies.

Responsibilities

• Own the university's audiovisual, classroom, meeting, and presentation tech environments.
• Regularly evaluate AV systems for reliability and address issues before classes or events.
• Troubleshoot AV problems and coordinate repairs or vendor support as needed.
• Provide technical support for university events and lead AV resource for high-profile events.
• Develop documentation and train other team members to ensure knowledge sharing.

Skills

AV technology

Troubleshooting

Ownership

Communication

Team collaboration

Problem solving

Tools

Video conferencing systems

Streaming tech

AV hardware

Job description

Gwynedd Mercy University seeks a Media Support Specialist to own the audiovisual and classroom technology in teaching and event spaces. You will troubleshoot issues, coordinate vendor repairs, and provide technical support for campus events, ensuring reliable, well-maintained AV systems.

The role requires strong communication, problem-solving, and a collaborative approach, with the ability to learn and adapt to evolving classroom technologies.