AV & Auditorium Tech Specialist

Cattaraugus-Allegany-Erie-Wyoming BOCES; New York (NY); On-site; USD 47,000 - 57,000; Full time

Job summary

Cattaraugus-Allegany-Erie-Wyoming Boces is seeking a Technical Support Specialist with a focus on audio/visual systems in the IT/Print Shop division. The role emphasizes deployment, maintenance, and training on AV and integrated technologies while supporting general PC and network needs.

Responsibilities include diagnosing problems, supporting classroom and auditorium systems, coordinating installations, and delivering end‑user training with strong communication skills.

Qualifications

• Graduation from high school or equivalent; Civil Service qualified.
• Possession of an Associate Degree or equivalent per options A/B/C.
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Responsibilities

• Trouble shoots technical problems; notifies appropriate technology staff of software failures and provides computer diagnostics.
• Provides technical advice and assistance to users concerning data communication equipment and data transmission.
• Installs, configures, and maintains desktop, laptop, tablet and PDA computer hardware and peripheral equipment.
• Discusses software applications with users to determine level of satisfaction and/or the need to modify software.
• Installs application software on the networks and maintains network documentation.
• Assists in the administration of a local area network for state and local personal computer networks.
• Maintains an inventory of computer supplies such as toner, ribbons, printer cartridges, etc.
• Distributes data processing output to users.
• May train administrative, support and clerical staff in basic computer usage and office applications software.
• May update manuals and files on system operating procedures.
• May develop reports through the State Legacy System.

Skills

Customer service

Troubleshooting

Communication

Education

Associate degree in Computer Science / IT

1-year cert in CS or electronics + 1y field exp

2y exp in data networks/electronics

Tools

DMX lighting

Crestron control

PA systems

Video displays

Job description

Cattaraugus-Allegany-Erie-Wyoming Boces is seeking a Technical Support Specialist with a focus on audio/visual systems in the IT/Print Shop division. The role emphasizes deployment, maintenance, and training on AV and integrated technologies while supporting general PC and network needs.

Responsibilities include diagnosing problems, supporting classroom and auditorium systems, coordinating installations, and delivering end‑user training with strong communication skills.