Auxiliary Operations Project Coordinator Technician (*Restricted)

Virginia's Community College System; Richmond (VA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Virginia's Community College System is seeking a Facilities Projects Support role to bridge between Auxiliary Operations and Facilities Project Managers. The position coordinates schedules, tracks action items, and maintains project documentation across multiple NOVA campuses.

Responsibilities include providing technical support for ACEPrint, Mobile Credential, EDA, and VMS systems, attending meetings, and ensuring timely completion of tasks. Some evenings/weekends may be required.

Qualifications

• Experience coordinating projects, tracking timelines and deliverables.
• Strong written and verbal communication skills for updates and notes.
• Customer service oriented with ability to work with diverse stakeholders.

Responsibilities

• Develop and maintain project schedules, task lists, and milestones.
• Serve as the primary contact between Auxiliary operations and facilities project managers.
• Attend project meetings and walkthroughs; capture notes and action items.
• Organize project equipment turnover and maintain documentation.
• Provide technical support for ACEPrint, Mobile Credential, EDA and VMS systems.
• Work with vendors, staff, and students to resolve technical issues.
• Travel between NOVA campuses as required.

Skills

Project coordination

Multitasking

Verbal & written communication

Customer service

Problem solving

Vendor coordination

Technical troubleshooting

Team collaboration

Tools

ACEPrint

Mobile Credential

EDA

VMS

Project management software

Job description

General Description

This position will act as the primary bridge between Facilities Project Managers and Auxiliary Operations. The position is responsible for coordinating project activities, maintaining project documentation and timelines, attending project meetings and walkthroughs, tracking action items, coordinating equipment turnover, and ensuring Auxiliary Operations tasks are completed according to project schedules.

This position will also provide technical support across the college for the College’s print management system (ACEPrint), One-Card ID solution (Mobile Credential), Electronic Door Access (EDA), and security camera infrastructure (VMS). This includes all software and associated hardware.

This position is eligible for telework after completion of state one-year probationary period.*

Duties And Tasks

• Develop and maintain project schedules, task lists, and milestone tracking.
• Serve as the primary point of contact between Auxiliary operations, facilities project managers, and related stakeholders.
• Attending project meetings and walkthroughs and capturing detailed notes and action items.
• Organize project equipment turnover.
• Maintain project documentation, meeting minutes, drawings, submittals, and project records.
• Provide supervisors with project updates.
• Complete technical tasks with minimal supervision.
• Provide technical support for the College’s print management system (ACEPrint), One-Card ID solution (Mobile Credential), Electronic Door Access (EDA), security camera infrastructure (VMS) and additional related systems.
• Work with vendors, faculty, staff, and students to resolve technical issues with vendors on various projects.
• Take calls, track, and maintain tickets associated with technical issues related to the College’s print management system (ACEPrint), One-Card ID solution (Mobile Credential), Electronic Door Access (EDA), and security camera infrastructure (VMS).
• Provide excellent customer service for all customers both internal and external.
• Service and close tickets in a timely manner.
• Efficiently and effectively use all the processes and procedures of the Auxiliary Operations department.
• Effectively communicate verbally and in writing with technical and non-technical personnel.
• Schedule can include occasional evenings or weekend work.

Must be able to Pass CJIS Level 4 and FBI and Virginia State Police background check.*

This position is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the college.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSAs

KSA's/Required Qualifications

• Ability to multitask and manage competing priorities easily.
• Great verbal and written communication skills. Writing clear meeting minutes and team updates.
• Exceptional time-management and problem solving skills.
• Experience in project coordination.
• Ability to work cooperatively with faculty, staff, students and administrators.
• Knowledge of multi-functional printing devices, hardware point of sale devices, software installations, networks and data communication and the ability to analyze and diagnose routine and unusual related equipment problems.
• Ability to install and troubleshoot computer software and hardware.
• Good interpersonal skills with demonstrated ability to communicate effectively – verbally and in writing with technical and non-technical personnel.
• Proficiency with both Microsoft and Apple OS’s applications.
• Experience with project management software.
• Proven ability to plan and complete technical tasks with minimal supervision.
• Ability to safely move and handle 50 pounds independently.

Minimum Work Experience

• Experience maintaining multi-function devices, desktop/laptops, peripherals and associated software (PC/MAC).
• Experience in project coordination tracking project timelines, documentation, and deliverables.
• Experience providing customer service to managers, users, and/or clients.
• Experience troubleshooting hardware and software devices.
• Unrestricted Valid Driver’s License in good standing.

Additional Considerations

• Experience working with print management systems, One-Card ID solutions (Mobile Credential), Electronic Door Access (EDA) and security camera infrastructure (VMS)
• Experience working with project management software.
• Experience working in higher education
• Experience with ticketing system

Operation of a State Vehicle Yes Supervises Employees No Required Travel

The position will require travel between NOVA campuses.

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.

At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit At a Glance | Northern Virginia Community College.

NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.

We strive to ensure our employees have tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu.

Employees must reside in Virginia, Maryland or District of Columbia.

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.