Parking Operations Specialist (*Restricted)

Virginia's Community College System; Richmond (VA); Hybrid; USD 41,000 - 50,000; Full time

Job summary

Northern Virginia Community College (NOVA) is seeking a Parking Operations Specialist to manage campus parking services, NOVACard operations, and related front-office tasks. The role requires administrative and customer-support duties, including permit sales and citation processing.

The position may telework after completing state probation, with a 45,000 USD annual salary and regular Monday–Friday hours. Candidates must reside within Virginia, Maryland, or DC and hold an unrestricted driver's

Qualifications

• Ability to interpret and apply policies, procedures and guidelines.
• Strong interpersonal skills.
• Ability to answer phones.
• Good problem solving and critical thinking skills.

Responsibilities

• Perform front office duties including permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support.
• Manage Print Services, refill paper, toner, and staples as needed. Troubleshoot paper jams.
• Monitor SmarterTrack for tickets and address as necessary; escalate to Tier 2 as needed.
• Perform parking enforcement duties including checking areas for infractions, issuing citations, maintaining equipment/hardware.
• Operate a state enforcement vehicle while performing duties.

Skills

Policy interpretation

Interpersonal skills

Phone answering

Problem solving

Tools

Windows OS

Job description

Working Title Parking Operations Specialist (*Restricted) Role Title Admin and Office Spec II Role Code 19012-FP FLSA Nonexempt Pay Band 02 Position Number 280R0827 Agency Northern VA Community College Division NV280-VP Finance Work Location Prince William - 153 Hiring Range $45,000/yr Emergency/Essential Personnel No EEO Category 5-Paraprofessionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

This Position is Monday-Friday – 8:30am to 5pm

General Description

Sensitive Position No Job Description

This position will perform routine administrative, operational, financial, and customer-support services related to campus parking, transportation, and NOVACard operations.

This position is eligible for telework after completion of state one-year probationary period.

Duties And Tasks

• Perform front office duties including but not limited to: Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support.
• Manage Print Services, refill paper, toner, and staples as needed. Troubleshoot paper jams.
• Support duties include but not limited to: Monitoring SmarterTrack for tickets and address as necessary. Escalate tickets to Tier 2 as needed.
• Perform parking enforcement duties including but not limited to: Checking all applicable parking areas for infractions against parking policy, Issuing citations to vehicles, & properly maintaining parking equipment and hardware.
• Operating a state enforcement vehicle while performing duties.
• This position is restricted and is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the College. Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSAs

KSA's/Required Qualifications

• Ability to interpret and apply policies, procedures and guidelines.
• Strong interpersonal skills.
• Ability to answer phones.
• Good problem solving and critical thinking skills.

Minimum Work Experience

• Customer service experience
• Experience working in an office environment.
• Computer experience working in a Windows environment
• Unrestricted Valid Driver’s License in good standing.

Additional Considerations

• Cash-handling experience
• Experience dealing with customer concerns and problems.

Operation of a State Vehicle Yes Supervises Employees No Required Travel

N/A

Additional Information

Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.

At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit At a Glance | Northern Virginia Community College.

NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.

We strive to ensure our employees have tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit www.nvcc.edu.

The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports.

Employees must reside in Virginia, Maryland or District of Columbia.

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.