Autoship Design Director — Lead Product Experience

SupportFinity™; Boston (MA); Hybrid; USD 166,000 - 265,000; Full time

Benefits offered by this job

Unlimited PTO

401k and equity grant

Pet adoption reimbursement

Employee assistance program

Discounts at Chewy.com

Job summary

SupportFinity™ is seeking an Associate Director, Product Design to lead the Autoship design teams in Boston, MA. This role involves guiding the evolution of Chewy's Autoship program, using customer insights to enhance the user experience across various platforms.

The ideal candidate has 7+ years of experience in user experience design and 4+ years managing teams. The position offers a hybrid work model with comprehensive benefits, including medical and pet adoption reimbursement.

Qualifications

• 7+ years of experience in user experience design or similar.
• 4+ years of managing multidisciplinary teams.
• Strong presentation and social skills.

Responsibilities

• Lead design teams to enhance the Autoship experience.
• Transform customer and business objectives into products.
• Champion improvements connecting insights to strategy.

Skills

User experience design

Interaction design

Information architecture

Team management

Communication

Education

Bachelor’s degree in design or related field

Job description

SupportFinity™ is seeking an Associate Director, Product Design to lead the Autoship design teams in Boston, MA. This role involves guiding the evolution of Chewy's Autoship program, using customer insights to enhance the user experience across various platforms.

The ideal candidate has 7+ years of experience in user experience design and 4+ years managing teams. The position offers a hybrid work model with comprehensive benefits, including medical and pet adoption reimbursement.