Associate Director, Product Design

Chewy; Boston (MA); On-site; USD 166,000 - 265,000; Full time

Benefits offered by this job

Unlimited PTO

401k and equity grant

Pet adoption reimbursement

Employee assistance program

Discounts at Chewy.com

Job summary

SupportFinity™ is seeking an Associate Director, Product Design to lead the Autoship design teams in Boston, MA. This role involves guiding the evolution of Chewy's Autoship program, using customer insights to enhance the user experience across various platforms.

The ideal candidate has 7+ years of experience in user experience design and 4+ years managing teams. The position offers a hybrid work model with comprehensive benefits, including medical and pet adoption reimbursement.

Qualifications

• 7+ years of experience in user experience design or similar.
• 4+ years of managing multidisciplinary teams.
• Strong presentation and social skills.

Responsibilities

• Lead design teams to enhance the Autoship experience.
• Transform customer and business objectives into products.
• Champion improvements connecting insights to strategy.

Skills

User experience design

Interaction design

Information architecture

Team management

Communication

Education

Bachelor’s degree in design or related field

Job description

Our Opportunity: Chewy is dedicated to being the most trusted and convenient online destination for pet parents and partners, everywhere. On the Product Design and Research team, we embrace this vision (and our pets!). We craft experiences that delight customers, veterinarians, and businesses that support them in keeping their pets happy and healthy. As a team of hard‑working, collaborative, and fun‑loving designers, researchers, and builders, we’re looking for creative and driven talent to join the pack.

We are looking for an Associate Director, Product Design – Autoship to lead our Autoship design teams, based in either our Bellevue, WA or Boston, MA offices. You will guide the evolution of Chewy’s industry‑leading Autoship program, which is core to the success of Chewy’s retail business. You will work closely with partners across retail to enhance the Autoship experience using deep customer behavioral insights to deliver the easiest‑to‑use recurring delivery service, ensuring customers have just the right product at the right time.

What You’ll Do

Product & Design Strategy

• Transform customer and business objectives into compelling, purposeful, and feasible products.
• Lead innovative, systems‑level thinking across the full retail funnel ensuring Autoship’s success across a range of platforms, and devices.
• Champion customer centered improvements to the core Autoship platform cohesion connecting customer insights to business strategy.

Execution & Delivery

• Lead full design process – from discovery and ideation to flows, wireframes, and high‑fidelity prototypes.
• Set a high bar for design quality and ensuring it gets into customer’s hands.
• Maintain a bias for action and prioritize across multiple initiatives.

Team Leadership & Growth

• Lead and develop a high‑performing design team, ensuring they are engaged, effective, and continuously growing.
• Champion Chewy’s culture and principles, setting new standards for operational and executional excellence.

Cross‑Functional Collaboration

• Partner closely with product managers, developers, content strategists, user researchers, and fellow designers.
• Clearly articulate and present design thinking, process, and decisions to a wide range of Team Members, including senior leadership and C‑suite executives.

What You’ll Need

Design Experience & Expertise

• 7+ years of experience as a user experience designer, interaction designer, information architect, or similar role.
• Advanced proficiency in core design, including interaction design, information architecture, and user interface design.
• Consistently crafting high‑quality digital products that deliver measurable results, supported by a strong portfolio or case studies.

Leadership & Team Management

• 4+ years of experience managing multidisciplinary teams, including researchers, content strategists, and product designers.
• Ability to evaluate both customer and business impact of design decisions across product areas.
• Ability to lead large scale initiatives involving multiple Team Members groups.

Communication & Collaboration

• Strong communication, presentation, and social skills.
• Ability to clearly articulate complex concepts to diverse audiences and Team Members at all levels.

Education & Work Environment

• Bachelor’s degree in design, Human‑Computer Interaction (HCI), or a related field—or equivalent professional experience in the design industry.
• Ability to travel quarterly as needed; role requires regular presence in a local office.

Preferred Qualifications

• Experience leading and building multiple teams of 8+ including leading other managers.
• Background in e‑commerce, retail brands, or subscription services with an understanding of customer behavior and business goals in those contexts.

Work Arrangement

• Hybrid Model: 3 days in hub location per week.
• Remote: This role is NOT a remote role.

The base salary range for this role is $166,000 - $265,000. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally‑protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

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