Autonomous Vehicle Roadside Assistance Agent

Talkpush; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) Match

Life and Disability Insurance

Employee Assistance Program

World Class Sites

Job summary

TaskUs is hiring an Autonomous Vehicle Roadside Assistance Agent to troubleshoot self-driving cars, reboot vehicle modules, and monitor multiple software systems from in-vehicle or field locations in Texas. You’ll also engage with the public to explain technology and safety benefits, while maintaining high safety standards in all operations.

Ideal candidates demonstrate comfort with Android devices, basic tech support, and strong situational awareness to adapt to fast-changing environments.

Qualifications

• Experience with troubleshooting consumer electronics and basic software systems.
• Ability to safely operate and monitor self-driving vehicle support tasks.
• Willingness to work in shifts in a field service environment.

Responsibilities

• Proficient in basic computer troubleshooting, responsible for re-booting self-driving autonomous vehicles in service areas.
• Monitor multiple software systems with constant focus.
• Basic understanding of Android Cell phones and or Laptops to connect to other computer platforms to issue commands to restart modules and computer(s).
• Consistently demonstrate situational awareness, and understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment.
• Individuals will be waiting/driving in the service area in a company vehicle 6-8 hours a day alone or with a co-driver, 5 days a week to service self-driving autonomous vehicle computers that are operating within the market.
• Safely operates a non-autonomous vehicle while monitoring the location of a self-driving autonomous vehicle(s).
• Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions.
• Comfortable riding as a passenger in a self-driving autonomous vehicle, where the driver may have little control over the vehicle’s operations.
• Responsible for the safe recovery of the self-driving autonomous vehicle which includes but is not limited to parking safely behind the self-driving autonomous vehicle, setting up protection, disengaging the self-driving autonomous vehicle, and driving the vehicle to a safe location.
• Responsible for safely setting up self-driving autonomous vehicles.
• Apply safety procedures to any situation involving the rescue of a self-driving autonomous vehicle.
• Maintain TaskUs’s high standard of safety, inside and outside of the vehicle
• Be the deputy for technology by communicating courteously always with management, engineers, and the public
• Capable of responding quickly to changing and potentially high-pressure environments
• Provide concise, clear, and accurate verbal and written feedback regarding the vehicle’s operations
• Complete daily reports and document procedures and tests
• Interact with the members of the public and educate them on self-driving technology
• Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination
• Comply with TaskUs’s Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing
• Other duties as required

Skills

Basic computer troubleshooting

Android / laptop familiarity

Situational awareness

Customer service

Ability to work alone/with co-driver

Tools

Android devices

Vehicle reboot procedures

Job description

As anAutonomous Vehicle Roadside Assistance Agentat TaskUs, you'll be the ultimate tech whisperer for self-driving cars! Imagine this: You're out and about in a company vehicle, troubleshooting robot cars, monitoring their every move, and sometimes even giving their "brains" a reboot. You'll be the hero who gets these futuristic rides back on track!

But wait, there's more! You'll also be a superstar public relations rep, chatting with folks about the magic of self-driving tech and making sure passengers have a smooth, safe journey. Think of yourself as part tech expert, part customer service guru, and all-around awesome autonomous vehicle pro!

Key Responsibilities

• Proficient in basic computer troubleshooting, responsible for re-booting self-driving autonomous vehicles in service areas.
• Monitor multiple software systems with constant focus.
• Basic understanding of Android Cell phones and or Laptops to connect to other computer platforms to issue commands to restart modules and computer(s).
• Consistently demonstrate situational awareness, and understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment.
• Individuals will be waiting/driving in the service area in a company vehicle 6-8 hours a day alone or with a co-driver, 5 days a week to service self-driving autonomous vehicle computers that are operating within the market.
• Safely operates a non-autonomous vehicle while monitoring the location of a self-driving autonomous vehicle(s).
• Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions.
• Comfortable riding as a passenger in a self-driving autonomous vehicle, where the driver may have little control over the vehicle’s operations.
• Responsible for the safe recovery of the self-driving autonomous vehicle which includes but is not limited to parking safely behind the self-driving autonomous vehicle, setting up protection, disengaging the self-driving autonomous vehicle, and driving the vehicle to a safe location.
• Responsible for safely setting up self-driving autonomous vehicles.
• Apply safety procedures to any situation involving the rescue of a self-driving autonomous vehicle.
• Maintain TaskUs’s high standard of safety, inside and outside of the vehicle
• Be the deputy for technology by communicating courteously always with management, engineers, and the public
• Capable of responding quickly to changing and potentially high-pressure environments
• Provide concise, clear, and accurate verbal and written feedback regarding the vehicle’s operations
• Complete daily reports and document procedures and tests
• Interact with the members of the public and educate them on self-driving technology
• Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination
• Comply with TaskUs’s Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing
• Other duties as required

Health insurance

Comprehensive Plans: robust medical, dental, and vision plans, preventive care, and employer HSA contributions to help keep your healthcare costs low.

Paid time off

20 days + national holidays.

401(k) Match

Life and Disability Insurance

Company-paid life and disability insurance to protect you and your loved ones

Employee Assistance Program

We offer free confidential counseling, legal support, premium wellness apps, and flexible spending accounts to simplify your day-to-day life.

Much More

offering extras like pet insurance discounts, free medical second-opinion services, and tailored voluntary coverage options.

World Class Sites

Facilities is built for you to thrive, not just work. We have gaming consoles and recreational hubs to help you unwind and connect with teammates, quiet rooms and nap zones if you need to recharge, and fully stocked pantries with free snacks to fuel your day. These aren't just office perks; they are part of our people-first culture

About TaskUs

Greatness starts hereWith state-of-the-art workspaces, outstanding benefits and some of the best teammates in the world — we put our frontline first, period. No matter where you are in the world, we’re committed to investing in your career and future.