Autonomous Vehicle Roadside Assistance Agent

Talkpush; Dallas (TX); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Life and disability insurance

Employee Assistance Program

World class sites

Job summary

TaskUs is seeking an Autonomous Vehicle Roadside Assistance Agent to troubleshoot self‑driving cars, reboot their systems, and monitor vehicle behavior from a company vehicle in service areas. You’ll also engage with the public, explaining how autonomous tech works and helping passengers have a safe, smooth journey.

The role involves basic troubleshooting of devices, coordinating with engineers, completing daily reports, and upholding safety policies.

Qualifications

• Experience with basic computer troubleshooting and rebooting vehicles.
• Ability to monitor multiple software systems.
• Familiarity with Android devices and laptop connectivity.
• Strong situational awareness and adaptability.
• Excellent verbal and written communication with the public.
• Commitment to safety procedures and zero-tolerance policy.

Responsibilities

• Proficient in basic computer troubleshooting to reboot vehicles.
• Monitor multiple software systems continuously.
• Connect Android devices or laptops to issue commands.
• Work 6-8 hours daily, 5 days a week in service areas.
• Safely operate a non-autonomous vehicle while monitoring AVs.
• Provide feedback on vehicle operations.
• Complete daily reports and document tests.
• Educate the public about self-driving technology.
• Adhere to zero-tolerance policy regarding alcohol or drugs.

Skills

Basic troubleshooting

Monitoring software

Public relations

Customer service

Situational awareness

Communication skills

Safety procedures

Daily reports

Public education about tech

Tools

Android devices

Laptops

Job description

As anAutonomous Vehicle Roadside Assistance Agentat TaskUs, you'll be the ultimate tech whisperer for self-driving cars! Imagine this: You're out and about in a company vehicle, troubleshooting robot cars, monitoring their every move, and sometimes even giving their "brains" a reboot. You'll be the hero who gets these futuristic rides back on track!

But wait, there's more! You'll also be a superstar public relations rep, chatting with folks about the magic of self-driving tech and making sure passengers have a smooth, safe journey. Think of yourself as part tech expert, part customer service guru, and all‑around awesome autonomous vehicle pro!

Key Responsibilities

• Proficient in basic computer troubleshooting, responsible for re‑booting self‑driving autonomous vehicles in service areas.
• Monitor multiple software systems with constant focus.
• Basic understanding of Android Cell phones and or Laptops to connect to other computer platforms to issue commands to restart modules and computer(s).
• Consistently demonstrate situational awareness, and understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment.
• Individuals will be waiting/driving in the service area in a company vehicle 6-8 hours a day alone or with a co‑driver, 5 days a week to service self‑driving autonomous vehicle computers that are operating within the market.
• Safely operates a non‑autonomous vehicle while monitoring the location of a self‑driving autonomous vehicle(s).
• Operate self‑driving vehicles on both defined and undefined routes, including a variety of environmental conditions.
• Comfortable riding as a passenger in a self‑driving autonomous vehicle, where the driver may have little control over the vehicle’s operations.
• Responsible for the safe recovery of the self‑driving autonomous vehicle which includes but is not limited to parking safely behind the self‑driving autonomous vehicle, setting up protection, disengaging the self‑driving autonomous vehicle, and driving the vehicle to a safe location.
• Responsible for safely setting up self‑driving autonomous vehicles.
• Apply safety procedures to any situation involving the rescue of a self‑driving autonomous vehicle.
• Maintain TaskUs's high standard of safety, inside and outside of the vehicle
• Be the deputy for technology by communicating courteously always with management, engineers, and the public
• Capable of responding quickly to changing and potentially high‑pressure environments
• Provide concise, clear, and accurate verbal and written feedback regarding the vehicle’s operations
• Complete daily reports and document procedures and tests
• Interact with the members of the public and educate them on self‑driving technology
• Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination
• Comply with TaskUs's Autonomous Vehicle Division zero‑tolerance policy regarding the use of alcohol or drugs by self‑driving vehicle operators during a shift, including randomized drug testing
• Other duties as required

Disclaimer

Our system requires candidates to apply only within their current state or country of residence. While we welcome applications across the United States, please note that we are not hiring in the state of Illinois at this time. Thank you for your understanding!

Health insurance

Comprehensive Plans: robust medical, dental, and vision plans, preventive care, and employer HSA contributions to help keep your healthcare costs low.

Paid time off

20 days + national holidays.

Life and Disability Insurance

Company-paid life and disability insurance to protect you and your loved ones

Employee Assistance Program

We offer free confidential counseling, legal support, premium wellness apps, and flexible spending accounts to simplify your day-to-day life.

Much More

offering extras like pet insurance discounts, free medical second‑opinion services, and tailored voluntary coverage options.

World Class Sites

Facilities is built for you to thrive, not just work. We have gaming consoles and recreational hubs to help you unwind and connect with teammates, quiet rooms and nap zones if you need to recharge, and fully stocked pantries with free snacks to fuel your day. These aren't just office perks; they are part of our people-first culture

About TaskUs

Greatness starts hereWith state-of-the-art workspaces, outstanding benefits and some of the best teammates in the world - we put our frontline first, period. No matter where you are in the world, we’re committed to investing in your career and future.