Autonomous Vehicle Operator Supervisor

TSMG Holding; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Service Measure (SM) in Orlando, FL is seeking an AVOS Team Lead to coordinate day-to-day field operations, drive customer service excellence, and safety compliance. You will guide field staff, manage driver check-in, assign tasks, and rotate schedules to keep operations running smoothly.

Ideal candidates bring 3+ years of supervisory experience, strong communication skills, and a proven ability to work independently or in teams across diverse shifts.

Qualifications

• High school diploma or GED; Bachelor's degree preferred.
• Minimum 3+ years supervising field operations or staff.
• Excellent customer service and communication skills.
• Willingness to work varied shifts and travel as needed.

Responsibilities

• Direct and guide field staff to maintain customer service and safety.
• Manage driver check-in, daily readiness, and task assignments.
• Supervise targets and adjust schedules for efficiency.
• Ensure compliance with procedural guidelines and safety rules.
• Interact with officials during shifts and assist trainings.

Skills

Supervisory experience

Customer service

Shift flexibility

Team player

Communication

Conflict resolution

Education

High school diploma or GED

Bachelor's Degree preferred

Job description

Company Description

Service Measure (SM) is a field data collection company founded in 2013 in New York.

Company Description

Service Measure (SM) is a field data collection company founded in 2013 in New York.

We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.

Role Summary

The AVOS Team Lead plays a crucial role in coordinating all day-to-day field operations, ensuring the highest levels of customer service, efficiency, and safety. This position involves providing guidance to staff, handles driver check-in processes, assigning work, and coordinates schedule rotations. Develops a safe team-oriented environment, maintains adherence to established protocols, and handles various tasks to ensure smooth operations.

Role Responsibilities

• Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner
• Manage driver check-in processes, including readiness for the schedule, daily checklists, and assignment of day to day tasks
• Supervise operational targets and adjust schedules for operational efficiencies
• Ensure drivers comply and adhere to the procedural guidelines
• Observe safety practices and take corrective action when required
• Monitor and handle break times for drivers to ensure compliance with regulations
• Assist dispatch supervisors, including coordinating wheelchair assistance calls
• Assist Operations/Depot Manager during training sessions and one-on-one meetings
• Interact with officials on routine matters during shifts
• Manage location under the direction of the General Manager
• Participate in disciplinary actions, including discharge meetings
• Perform other tasks as assigned

Skills & Qualifications

• High school diploma or GED, Bachelor's Degree preferred
• 3+ Years of supervisory experience
• Excellent customer service skills
• Availability to work in different shifts (24 hours)
• Able to work independently and in a team-oriented environment
• Strong communication and conflict resolution skills

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.