Autonomous Vehicle Operator Supervisor

TSMG; Orlando (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading field data collection company in Orlando, FL, seeks an AVOS Team Lead to coordinate field operations and ensure exceptional customer service and safety. The role involves supervising staff, managing check-in processes, and ensuring compliance with operational protocols. Ideal candidates will have supervisory experience, strong communication, and conflict resolution skills. This position requires flexibility to work various shifts and a commitment to team-oriented success.

Qualifications

• 3+ years of supervisory experience required.
• Availability to work different shifts (24 hours).
• Ability to work independently and in a team-oriented environment.

Responsibilities

• Direct and guide field staff to maintain customer service.
• Manage driver check-in processes and daily tasks.
• Ensure compliance with safety practices and regulations.

Skills

Excellent customer service skills

Strong communication skills

Conflict resolution skills

Education

High school diploma or GED

Bachelor's Degree preferred

Job description

Company Description

Service Measure (SM) is a field data collection company founded in 2013 in New York.

We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.

Role Summary

The AVOS Team Lead plays a crucial role in coordinating all day‑to‑day field operations, ensuring the highest levels of customer service, efficiency, and safety. This position involves providing guidance to staff, handling driver check‑in processes, assigning work, and coordinating schedule rotations. It develops a safe team‑oriented environment, maintains adherence to established protocols, and handles various tasks to ensure smooth operations.

Role Responsibilities

• Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner.
• Manage driver check‑in processes, including readiness for the schedule, daily checklists, and assignment of day‑to‑day tasks.
• Supervise operational targets and adjust schedules for operational efficiencies.
• Ensure drivers comply and adhere to the procedural guidelines.
• Observe safety practices and take corrective action when required.
• Monitor and handle break times for drivers to ensure compliance with regulations.
• Assist dispatch supervisors, including coordinating wheelchair assistance calls.
• Assist Operations/Depot Manager during training sessions and one‑on‑one meetings.
• Interact with officials on routine matters during shifts.
• Manage location under the direction of the General Manager.
• Participate in disciplinary actions, including discharge meetings.
• Perform other tasks as assigned.

Skills & Qualifications

• High school diploma or GED, Bachelor's Degree preferred.
• 3+ Years of supervisory experience.
• Excellent customer service skills.
• Availability to work in different shifts (24 hours).
• Able to work independently and in a team‑oriented environment.
• Strong communication and conflict resolution skills.