Autonomous Vehicle Operator Supervisor

TSMG Holding; Washington (District of Columbia); On-site; USD 65,000 - 95,000; Full time

Job summary

Service Measure is seeking a Team Lead to coordinate field operations, ensure top‑level customer service, and maintain safety. You will guide staff, supervise driver check‑ins, assign work, and help maintain schedules.

This role demands strong communication and the ability to work independently within a team while upholding company protocols. Ideal candidates hold a high school diploma or GED (Bachelor's preferred), have 3+ years of supervisory experience, and are available for various shifts to

Qualifications

• High school diploma or GED, Bachelor’s Degree preferred.
• 3+ years of supervisory experience.
• Excellent customer service skills.
• Availability to work in different shifts (24 hours).
• Able to work independently and in a team‑oriented environment.
• Strong communication and conflict resolution skills.

Responsibilities

• Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner.
• Manage driver check‑in processes, including readiness for the schedule, daily checklists, and assignment of day‑to‑day tasks.
• Supervise operational targets and adjust schedules for operational efficiencies.
• Ensure drivers comply and adhere to procedural guidelines.
• Observe safety practices and take corrective action when required.
• Monitor and handle break times for drivers to ensure compliance with regulations.
• Assist dispatch supervisors, including coordinating wheelchair assistance calls.
• Assist Operations/Depot Manager during training sessions and one‑on‑one meetings.
• Interact with officials on routine matters during shifts.
• Manage location under the direction of the General Manager.
• Participate in disciplinary actions, including discharge meetings.
• Perform other tasks as assigned.

Skills

Customer service

Team leadership

Communication

Conflict resolution

Independent work

Shift flexibility

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Company Description

Service Measure (SM) is a field data collection company founded in 2013 in New York. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.

Role Summary

The AVOS Team Lead plays a crucial role in coordinating all day‑to‑day field operations, ensuring the highest levels of customer service, efficiency, and safety. This position involves providing guidance to staff, handling driver check‑in processes, assigning work, and coordinating schedule rotations. Develops a safe team‑oriented environment, maintains adherence to established protocols, and handles various tasks to ensure smooth operations.

Role Responsibilities

• Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner
• Manage driver check‑in processes, including readiness for the schedule, daily checklists, and assignment of day‑to‑day tasks
• Supervise operational targets and adjust schedules for operational efficiencies
• Ensure drivers comply and adhere to procedural guidelines
• Observe safety practices and take corrective action when required
• Monitor and handle break times for drivers to ensure compliance with regulations
• Assist dispatch supervisors, including coordinating wheelchair assistance calls
• Assist Operations/Depot Manager during training sessions and one‑on‑one meetings
• Interact with officials on routine matters during shifts
• Manage location under the direction of the General Manager
• Participate in disciplinary actions, including discharge meetings
• Perform other tasks as assigned

Skills & Qualifications

• High school diploma or GED, Bachelor's Degree preferred
• 3+ years of supervisory experience
• Excellent customer service skills
• Availability to work in different shifts (24 hours)
• Able to work independently and in a team‑oriented environment
• Strong communication and conflict resolution skills