Autonomous Vehicle Operations Supervisor

Transdev North America, Inc.; New Orleans (LA); On-site; USD 73,000 - 83,000; Full time

Benefits offered by this job

Vacation: 2 weeks

Sick days: 5

Holidays: 6

401(k) retirement plan

Medical, dental and vision

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev in New Orleans is seeking an Operations Supervisor to manage the business unit operations, overseeing a team of operators and ensuring efficient delivery of client missions. You will serve as the liaison between client program managers and Transdev staff, champion safety, and drive continuous improvement.

The role requires strong leadership of hourly staff, field and on-road operations, and collaboration with engineering and management to meet client demands.

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree from an accredited university preferred or 2+ years Operations experience in leading teams.
• Degree in Engineering, Operations, or related field - preferred.

Responsibilities

• Maintain Transdev’s high standard of safety, inside and outside of the vehicle.
• Operate with safety as the primary goal.
• Be the deputy for technology by communicating courteously with management, engineers, and the public.
• Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints.
• Public/Customer facing management and leadership of hourly workforce.
• Field work and on the road operations with workforce are required to dispatch, respond, and troubleshoot.
• Strategic planning and forecasting to meet client demands.
• Remote workforce management, scheduling, and staffing to meet client requirements.
• Results driven and capable of translating TAS and client deliverables, KPI and metrics to daily performance.
• Assist team members with payroll, interpersonal issues, and career development.
• Communicate announcements to the team and lead debriefs with safety messages at the forefront.
• Support the Client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution
• Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives
• Respond to service problems and investigate and respond to unsafe location/situation reports make recommendations and/or change to resolve the unsafe situation
• Develop and schedule program work plan in accordance with specifications in conjunction with the Client’s staff; oversee daily operations and coordinates activities of program; determines priorities
• Maintain high degree of confidentiality of all information
• Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others during testing
• All other duties as required

Job description

Transdev in New Orleans is seeking an Operations Supervisor to manage the business unit operations, overseeing a team of operators and ensuring efficient delivery of client missions. You will serve as the liaison between client program managers and Transdev staff, champion safety, and drive continuous improvement.

The role requires strong leadership of hourly staff, field and on-road operations, and collaboration with engineering and management to meet client demands.