Autonomous Vehicle Operations Supervisor

Transdev North America, Inc.; Minneapolis (MN); On-site; USD 79,040 - 91,520; Full time

Benefits offered by this job

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Vacation allowance

Job summary

Transdev is hiring for a leadership role focused on safe, efficient on-the-ground operations and dispatch management. You will oversee hourly staff, coordinate field operations, and ensure adherence to safety standards while partnering with management, engineers and clients.

The position emphasizes strategic planning, performance metrics, and flexible shifts to meet client needs. Travel up to 20% and on-call readiness are required as part of daily responsibilities.

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree preferred or 2+ years of operations experience leading teams.
• Degree in Engineering, Operations, or related field preferred.

Responsibilities

• Maintain Transdev’s high standard of safety, inside and outside of the vehicle.
• Operate with safety as the primary goal.
• Be the deputy for technology by communicating courteously with management, engineers, and the public.
• Respond to system emergencies; investigate and complete accident reports, incidents, and customer complaints.
• Public/customer-facing management and leadership of hourly workforce.
• Field work and on-the-road operations with workforce; dispatch, respond, and troubleshoot.
• Strategic planning and forecasting to meet client demands.
• Remote workforce management, scheduling, and staffing to meet client requirements.
• Translate TAS and client deliverables, KPI and metrics to daily performance.
• Assist team members with payroll, interpersonal issues, and career development.
• Communicate announcements to the team and lead debriefs with safety messages.
• Support the Client’s operations leadership team in daily dispatch operations, including mission assignment, leading meetings, and stakeholder communication.
• Coordinate, monitor and supervise subordinates; inform management of operational/personnel problems and offer resolution ideas.
• Ensure compliance with global process standards and contribute to continuous improvement.
• Investigate service problems and unsafe locations; make recommendations or changes to resolve issues.
• Develop and schedule program work plans with the Client’s staff; oversee daily operations and determine priorities.
• Maintain a high degree of confidentiality.
• Apply policies, procedures and standards; take personal responsibility for safety.
• Other duties as required

Skills

Safety standards

Report generation

Reading operating rules

Communication skills

Organization & detail

Operational Excellence tools

Driver communication

Performance metrics

Cross-manager collaboration

Flexibility in shifts

Self-starter

Punctuality & reliability

On-call readiness

Travel up to 20%

Education

High School Diploma or GED

Bachelor’s Degree or 2+ years ops experience

Engineering/Operations degree preferred

Job description

Transdev is hiring for a leadership role focused on safe, efficient on-the-ground operations and dispatch management. You will oversee hourly staff, coordinate field operations, and ensure adherence to safety standards while partnering with management, engineers and clients.

The position emphasizes strategic planning, performance metrics, and flexible shifts to meet client needs. Travel up to 20% and on-call readiness are required as part of daily responsibilities.