Autonomous Systems Field Engineer

Forterra; Carey (ID); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Premium healthcare benefits

PTO 20 days

Job summary

Forterra is seeking a Field Service Engineer to deliver on-site and remote technical support for complex hardware and software systems across customer sites in the United States. You will diagnose, troubleshoot, and resolve critical issues, perform health checks, and collaborate with engineering to improve field deployments.

Travel up to 75% is expected, including international opportunities. A BS in a related field and strong Linux, networking, and programming skills are required, with a focus

Qualifications

• BS in computer science, engineering, robotics, or related field is required.
• Proficiency in Linux systems (command line, system logs, basic administration) and solid networking fundamentals.
• Experience with C++ or Python and software troubleshooting in field environments.

Responsibilities

• Monitor customer system performance and proactively identify issues across hardware and software components.
• Provide on-site and remote support to diagnose and resolve complex system issues, minimizing downtime.
• Serve as a primary technical escalation point for software and networking-related issues.
• Diagnose and resolve issues across systems, networking infrastructure, and software.
• Perform log analysis, system health checks, and root cause investigations for recurring or critical failures.
• Support system installations, upgrades, patches, and configuration changes in field environments.
• Troubleshoot connectivity issues (IP networking, routing, firewalls, VPNs) and system integrations.
• Work with engineering teams to debug and resolve software defects encountered in the field.

Skills

Linux

Networking fundamentals

C++

Python

Troubleshooting

Documentation

Customer-facing

Field service

Travel up to 75%

Team collaboration

Education

BS in CS/engineering/robotics or related field

Tools

Log analysis tools

Networking tools

Job description

Forterra is seeking a Field Service Engineer to deliver on-site and remote technical support for complex hardware and software systems across customer sites in the United States. You will diagnose, troubleshoot, and resolve critical issues, perform health checks, and collaborate with engineering to improve field deployments.

Travel up to 75% is expected, including international opportunities. A BS in a related field and strong Linux, networking, and programming skills are required, with a focus