Automotive Warranty Support Specialist

Ultimate Staffing; Irvine (CA); On-site; USD 27,000 - 39,000; Full time

Job summary

Ultimate Staffing in Irvine, CA is seeking a Customer Care Associate in the Automotive Warranty sector. The role requires a Bachelor's degree and offers an on-site schedule Monday through Friday, 8am to 5pm, with long-term temporary to hire status.

You will help customers via phone and email, document inquiries in CRM, research warranties and policies, and collaborate with the Consumer Affairs team to resolve issues. Automotive experience is not required.

Qualifications

• Bachelor's degree required.
• Excellent written and verbal communication.
• Typing speed 65+ WPM.
• Proficiency in MS Office, especially Excel.
• Experience in customer-facing roles preferred but not required.

Responsibilities

• Communicate via phone and email with automotive dealerships, vehicle owners, and third-parties to understand, investigate and respond to customer concerns.
• Document all correspondence and actions taken regarding specific customer inquiries in CRM (inbound/outbound calls or emails, check requests, vehicle transport requests, etc.).
• Research applicable warranties, policies, customer service programs, and laws to provide customer support in compliance with company policies while achieving the highest level of customer satisfaction.
• Collaborate with peers and management within the Consumer Affairs Department to ensure goals are met and projects are completed on-time.

Skills

Communication

Critical thinking

Time management

Typing 65 WPM

Customer service experience

Education

Bachelor's degree

Tools

MS Office Suite

Excel

Job description

Ultimate Staffing in Irvine, CA is seeking a Customer Care Associate in the Automotive Warranty sector. The role requires a Bachelor's degree and offers an on-site schedule Monday through Friday, 8am to 5pm, with long-term temporary to hire status.

You will help customers via phone and email, document inquiries in CRM, research warranties and policies, and collaborate with the Consumer Affairs team to resolve issues. Automotive experience is not required.