Automotive Warranty Administrator - AutoNation Ford North Canton

AutoNation Inc.; North Canton (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Associate vehicle discounts

YouDecide deals

Job summary

AutoNation Ford Sanford is seeking a Service Warranty Administrator to review and complete warranty claims, ensuring accuracy and timely submission across all repair orders.

You will process claims by the next business day after RO close, resolve corrections, and maintain relationships with warranty representatives. The role supports service consultants and audits schedules while upholding safety and regulatory standards.

Qualifications

• Experience in automotive warranty processes or dealership operations.
• Strong written and verbal communication skills.
• Ability to interpret warranty policies and apply them consistently.

Responsibilities

• Process all warranty claims by the next business day after RO close.
• Review every warranty repair order for accuracy and legibility.
• Maintain relationships with manufacturer's warranty representatives.
• Audit aging schedules and weekly claim status reports.
• Assist service consultants with warranty questions and closes open RO's.
• Ensure compliance with federal, state, and local regulations.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Attention to detail

Team collaboration

Education

High school diploma or equivalent

ASE certification

Tools

Pre-employment test

Job description

The Service Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.What are the day-to-day responsibilities?Process all claims by next business day following RO close dateHandle and resolve all claim corrections and charge-backsEstablish and maintain relationships with the manufacturer's designated warranty representativesReview every warranty repair order written for proper completion, accuracy and legibility according to the policies and proceduresAnalyze problems, identify trends and develop strategies for maximizing claim processFlag the technicians for the hours earned on the service they performedCheck each repair order against the vehicles service history to avoid duplicate claimsProvide a weekly report to the service manager regarding claim statusReport any fraudulent manipulation of warranty claimsProvide parts manager with updated parts listing on a weekly basisConduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offsAssist service consultants in closing all open warranty RO'sAssist service consultants and technicians with any warranty questionsAssist with special projects, audits and reports as requestedReview and manage all aging schedules and reportsUnderstand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.Attend warranty training courses as neededWhat are the requirements for this job?High school diploma or the equivalentAbility to effectively communicate verbally and in writingAbility to confront and resolve difficult customer service situationsDemonstrated customer service skillsAbility to read and comprehend written instructions and informationGeneral knowledge of automotive parts and vehicle mechanical operationsTwo years of experience in a automotive dealershipMust have technical aptitude displayed by ASE certification or successful completion of pre-employment testㅤExciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.