Service Warranty Administrator - AN Ford Torrance

AutoNation; Torrance (CA); On-site; USD 78,000 - 112,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Employee vehicle discounts

Job summary

AutoNation is seeking a Service Warranty Administrator in Torrance, CA to review, process and reconcile warranty claims, ensuring timely submission to manufacturers and adherence to policy. You will build relationships with warranty reps and support service staff throughout the claim lifecycle.

The role requires strong communication, customer service experience, and ASE certification or equivalent testing. Competitive benefits, commission potential, and a collaborative team environment await you.

Qualifications

• High school diploma or the equivalent.
• Ability to effectively communicate verbally and in writing.
• Ability to confront and resolve difficult customer service situations.
• Demonstrated customer service skills.
• Ability to read and comprehend written instructions and information.
• General knowledge of automotive parts and vehicle mechanical operations.
• Two years of experience in a automotive dealership.
• ASE certification or successful completion of pre-employment test.

Responsibilities

• Process all warranty claims by next business day following RO close date.
• Handle and resolve all claim corrections and charge-backs.
• Establish and maintain relationships with the manufacturer's designated warranty representatives.
• Review every warranty repair order written for proper completion, accuracy and legibility.
• Analyze problems, identify trends and develop strategies for maximizing claim process.
• Flag the technicians for the hours earned on the service they performed.
• Check each repair order against the vehicles service history to avoid duplicate claims.
• Provide a weekly report to the service manager regarding claim status.
• Report any fraudulent manipulation of warranty claims.
• Provide parts manager with updated parts listing on a weekly basis.
• Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs.
• Assist service consultants in closing all open warranty RO's.
• Assist service consultants and technicians with any warranty questions.
• Assist with special projects, audits and reports.
• Review and manage all aging schedules and reports.
• Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
• Attend warranty training courses as needed.

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.So what do you say? Are you ready to be part of something big?The Service Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party..What are the day-to-day responsibilities?Process all claims by next business day following RO close dateHandle and resolve all claim corrections and charge-backsEstablish and maintain relationships with the manufacturer's designated warranty representativesReview every warranty repair order written for proper completion, accuracy and legibility according to the policies and proceduresAnalyze problems, identify trends and develop strategies for maximizing claim processFlag the technicians for the hours earned on the service they performedCheck each repair order against the vehicles service history to avoid duplicate claimsProvide a weekly report to the service manager regarding claim statusReport any fraudulent manipulation of warranty claimsProvide parts manager with updated parts listing on a weekly basisConduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offsAssist service consultants in closing all open warranty RO'sAssist service consultants and technicians with any warranty questionsAssist with special projects, audits and reports as requestedReview and manage all aging schedules and reportsUnderstand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.Attend warranty training courses as neededWhat are the requirements for this job?High school diploma or the equivalentAbility to effectively communicate verbally and in writingAbility to confront and resolve difficult customer service situationsDemonstrated customer service skillsAbility to read and comprehend written instructions and informationGeneral knowledge of automotive parts and vehicle mechanical operationsTwo years of experience in a automotive dealershipMust have technical aptitude displayed by ASE certification or successful completion of pre-employment testCommission based role estimated between $7k-$10k a monthExciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.